Apprentice Administration Assistant

Duties will include;

• Process all sales orders according to procedures achieving a high level of accuracy on all orders
• Answer incoming calls in a polite friendly manner
• Show consideration of customer needs when taking orders, act upon these needs and deliver accordingly
• Follow your orders until despatch and deal with any customer queries relating to the orders
• Create Post and Parcelforce labels for orders
• Record and update customer database with relevant information
• Update web with the latest information
• Help the warehouse if necessary
• Be an enthusiastic team player – give support to team members, assist other departments, as and when necessary
• Attend staff meetings, training courses, exhibitions and seminars as required

Working Hours: Monday to Friday from 9am to 5:30pm with half an hour for lunch each day