Front Office Manager

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We have an exciting opportunity for a Front Office Manager to join our highly successful team at our Ham Yard Hotel. It will be your responsibility as a Front Office Manager to oversee the day to day running of the Front of House department. You should be a strong people manager who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalised experience for each and every guest.

Working as part of the senior management team, you will  need to be ambitious and flexible to adapt to a variety of scenario’s and situations. You will be heavily involved in people management; recruitment, training and employee relations ensuring the team are reaching their full potential and delivering a high standard of customer service.

What we Offer:

  • Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program
  • Wage Stream  – An employee app to stream your wages before payday
  • Flexibility
  • No split shifts
  • Cycle to work Scheme
  • Uniform and Meals provided
  • Uniforms Dry Cleaned
  • Social Events, Wellbeing and Team Activities
  • Award winning training opportunities and Career Development
  • Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
  • And much more!

Essential Key Skills

  • Previous experience in a high end operation as a Front of House Manager or Reception Manager
  • A hands on approach and ability to assist with the daily operations
  • The ability to work well under pressure and in a busy environment
  • Excellent customer service skills and communication
  • Genuine passion for the hospitality industry and desire to drive hotel’s success forward
  • Strong leadership and motivational skills
  • A high level of understanding of the current hospitality trends and who our competitors are 


  • Manage the financial aspects of the Front of House department including budgets & forecasting
  • Motivate and inspire the Front of House team
  • Manage staff development and conduct annual appraisals
  • Maintain and deliver consistent Firmdale standards
  • Produce weekly and monthly departmental reports for the Deputy and General Manager
  • Create strong working relationships with colleagues and guests
  • Complaint handling


Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;


•           Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

•           Manager of the year - Laura Sharpe, Cateys 2018

•           Hotel of the year - Group - Cateys 2018


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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