Guest Relations Assistant

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We’re looking for someone who is adaptable, enthusiastic and approachable to be our Welcome Host (Guest Relations Assistant)

As Welcome Host you will be the public face of our hotel - Working across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.

Your day to day;

  • Greeting each one of our guests with a welcoming smile
  • Providing the highest level of hospitality when working on reception or in our restaurant and bar
  • Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
  • Informing the guests of all hotel facilities, offering advice and assistance when necessary
  • Ensuring hotel procedures are followed
  • Giving our guests the warmest hospitality and ensuring they want to return!

Who are we looking for?

Someone who is dedicated, motivated and able to adapt to changing circumstances. You will be joining a dynamic team in a fast paced and expanding business.

As Welcome Host (Guest Relations Assistant), you could be the first person to greet our guests so will be the key to providing a fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

It would be ideal if you have previous experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important.

In return, we are offering a rewarding role with scope for career progression along with;

  • Gratuities paid monthly 
  • 28 days annual leave (rising to 33 days after 5 years)
  • Wagestream - ability to access upto 40% of your wages as you earn them each week
  • Health cash plan
  • Generous employee discounts on food, beverage and accommodation in our beautiful properties across the country 
  • Pension & Life assurance
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment


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