Duty Manager

The Role
As a Duty Manager you will be the first point of contact in delivering an individual, personalised guest experience, where the focus is to delight and engage. You will work closely with all departments across the Estate to maximise hotel efficiency and communication to ensure that service delivery across the hotel runs seamlessly.

Naturally as a Duty Manager you will handle various guest situations and incidents, acting as a representative of the management team at Beaverbrook. You will also form a key part of the hotel response team to ensure all emergency situations are dealt with quickly and efficiently.

The Person
The successful candidate will have proven experience in a Hotel Duty Manager role, gained within a luxury 5* hotel or resort environment. Candidates should have previous experience dealing with a busy operational hotel and be well versed in all aspects of hotel management, law, licencing and H&S legislation.

Your grooming will be immaculate and communication skills exceptional – a fluent level of verbal and written English is essential. You will be highly organised, have excellent time management and problem-solving skills and overall be a naturally positive and inspiring individual.

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team you can expect to receive:

  • Competitive salary
  • Personal development support
  • Wide range of recognised qualifications and development opportunities
  • Free employee shuttle bus from our local train station
  • Discounted rates on Food & Beverage
  • Meals on duty for some positions
  • 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
  • Employee Assistance Programme
  • Pension
  • Long Service Awards
  • Earn up to £1000 for recommend a friend scheme
  • Cycle to work scheme
  • 20% off with our sister company – KidZania
  • Uniforms
  • Free parking
  • And other local benefits

Across the Estate our team will naturally deliver exceptional customer service to each other and our guests, reflecting our approach to unrivalled hospitality.
Beaverbrook aims to blend the elegant with the informal achieved through the delivery of its excellent and incredibly friendly team.

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