Role of the Department
To provide a Domestic service in accordance with the Domestic Services Specifications at the Hospital.
4. Key Result Areas
1.Supervise, co-ordinate, train and work with your team to provide a quality service
2.Ensure your whole team report for duty in good times, clean and tidy and wearing the correct maintained uniform. To maintain a high standard of personal grooming throughout your entire shift, leading by example
3.Inspect, record, monitor and if required take action to ensure that the high standards are maintained, (complying with Health & Safety and Food Handling and Hygiene Regulations) and feedback to you manager
4.Ensure that all duties are carried out in line with required standards
5.Responsible for the control and issues of store items, working in line with targets given
6.Planning and production of duty rosters ensuring effective and economic deployment of the team. Check time and attendance
7.Ensure the sickness and absence procedure is complied with and that you complete the relevant forms
8.Develop and maintain a customer-focused team; who are highly motivated and professional. Ensuring that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
9.Ensure that equipment is used safely and in accordance with current regulations and company
10.Report any accidents or near misses to your Manager and complete the Accident book, if any employee or customer have an accident in the work area during your shift
11.Comply with all Health & Safety legislation which is laid out in the company’s Health & Safety Manual, (COSSH procedures in the selection, use and recovery of cleaning chemicals and manual handling etc)
12.Report all maintenance issues and hazards to your Line Manager
13.Maintain records of temperatures and remedial action taken where necessary
14.Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff
15.Train and develop your team a required by the company and legislation: to include Induction, Fire, Health, Hygiene, Safety and Skills training and to check that members of your team are aware of these requirements and are working in accordance with them
16.Record the training in the person’s individual Training & Development record
17.Complete job chats on an annual basis
18.Develop good lines of communication and relationships at all levels within your team and with other colleagues and customers
19.Manage security processes within your area, in line with the company procedures
20.Compile and produce reports from available management systems
21.Perform any reasonable and practical instructions as requested by the Domestic Manager appropriate to the needs of the Hospital.
-To observe the provisions of and adhere to all Trust policies and procedures.
-To actively participate in the annual performance review to identify personal development needs
-To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.
-To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust “Statement of Policy on Health and Safety at Work” and the Trust corporate “Health and Safety Policies and Procedures”. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.
-To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the Data Protection Act 1998 and Caldicott principles.
-The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.
-All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.
-You will be expected to undertake the Trusts’ commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
-To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous
-In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.
-To adhere to relevant Code of Practice of Professional body (if appropriate)
-The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site.
-The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trust’s continued organisational development.
-To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or the www.gov.uk website. Hard copies are available from the HR Department on request.
-The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.
5. Physical and Mental Skills
To possess good communication skills in order to liase with a range of staff, internal and external customers and to provide and receive information on a range of issues some of which require independent judgement.
To have the ability to explain technical issues to staff, to assess staff training requirements and to provide advice, instruction and training.
To possess knowledge of cleaning techniques through experience and training.
To possess good team leadership/supervisory skills and an understanding of the different roles and skills of team members.
Ability to organise the day-to-day work of the Domestic services team and adjust as necessary for unplanned absences.
Ability to make judgements and decisions using own initiative, which may be critical to the effective delivery of services.
An ability to plan and organise own work, including working to agreed targets and objectives and in unpredictable situations where demands are service led.
To have an understanding of Health and Safety at work in order to make judgements on compliance and resolve any issues. Good understanding of Manual Handling and Infection Control issues.
6. Responsibilities of the Post Holder
Ensuring that a high standard of customer service is a priority, whilst understanding the importance of the efficient use of resources.
Responsible for implementing policies and proposals for change in Domestic Services.
Ensures that equipment is in good working order and that staff use it correctly.
To supervise the day-to-day operation of the domestic service including responsibility for recruitment, first stage disciplinary appraisals and absence management.
Monitors and maintains systems/processes in relation to Domestic Services.Undertakes surveys or audits where necessary.
Ensures all information and data is accurate and handled in an appropriate way.
Responsible for the control and issue of store items, working in line with targets given.
Infection Control is everybody’s responsibility. All staff, both clinical and non clinical, are required to adhere to the Trust’s Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.
All staff employed by the Medirest have the following key responsibilities:
Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and /or between each patient contact.
Staff members have a duty to attend mandatory infection control training provided for them by the Trust.
Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty inform their manager
7. Freedom to Act
The post holder will be required to Supervise the Domestic Services staff and services without any direct supervision within agreed policies and procedures.
8. Physical, Mental and Emotional Effort Required
The post will require use of a computer and a constant combination of walking standing or sitting.
The role will involve concentration for effective delivery of services and a strong ability to work with frequent interruptions and unpredictable situations.
The role will require the post holder to offer support and guidance to staff, both personal and professional.
Duties will involve coming into contact with distressed patients and or visitors.
The post holder will be required to carry out some physical work i.e. moving machinery and stores.
9. Outline of Working Conditions
The role will involve dealing with difficult and emotional situations involving staff and service users, including contact with distressed patients and visitors.The role is influenced by the demands of service users, which may lead to increase pressure of workload.
May have to clean up bodily fluids on occasions.