Domestic Assistant Apprentice

Job purpose;

Carrying out curtain changes on wards and departments.

Maintaining the required standard of cleanliness in the allocated area.

Serving patient meals and beverages in conjunction with Nursing Staff.

3. Role of the Department

Providing a domestic service in accordance with the service level agreement for Domestic Services at the Hospital

4. Key Result Areas

1.Will carry out curtain changes on wards and departments to agreed frequencies

2.Carry out cleaning duties as per cleaning schedule for assigned area

3.Replenish disposable items (i.e. hand towels, toilet rolls etc.)

4.Strip, clean and remake empty beds when requested

5.Collect up crockery, cutlery and water jugs and glasses, (if required)

6.Regeneration and service of the food/drinks with nursing assistant on the wards, in line with Food Hygiene Regulations

7.Clean all work areas/equipment during and after use and remove all waste to the appropriate area

8.Observe the codes of practice for Food Hygiene and safety within the ward kitchens

9.Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence

10.Use machinery as shown and taught, ensuring that the equipment is used safely and in accordance with current regulations and company policies. To maintain the equipment in
11.Report all maintenance issues and hazards to your line manager
12.Ensure you correctly bag and tag all your rubbish and leave for collection, in line with the hospitals waste policy
13.Ensure all food is stored, handled and packed in accordance with Food Handling and Hygiene Regulations

14.Maintain records of temperatures and remedial action taken where necessary

15.Comply with all Health and Safety legislation which is laid out in the company’s Health & Safety Manual (COSHH procedures in the selection, use and recovery of cleaning chemicals, wearing PPE and manual handling etc) PPE= Personal Protective Equipment, (this includes goggles, rubber gloves, aprons etc.)

16.Observe and maintain the right for patient privacy and confidentiality

17.Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff

18.Comply with the current dress and personal hygiene regulations

19.Attend and comply with any training

20.Develop good lines of communication and relationships at all levels within your team and with other colleagues and customers

21.Take reasonable and practical measures to ensure the safety and security of patients within immediate working environments

22.Carry out the duties/tasks on specific schedules, once full training has been given

23.Perform any reasonable and practical instructions as requested by the Supervisor appropriate to the needs of the Hospital


-To observe the provisions of and adhere to all Trust policies and procedures.

-To actively participate in the annual performance review to identify personal development needs

-To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.

-To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust “Statement of Policy on Health and Safety at Work” and the Trust corporate “Health and Safety Policies and Procedures”. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.

-To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the Data Protection Act 1998 and Caldicott principles.

-The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.

-All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.

-You will be expected to undertake the Trusts’ commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

-To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous

-In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.

-To adhere to relevant Code of Practice of Professional body (if appropriate)

-The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site.

-The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trust’s continued organisational development.

-To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or the website. Hard copies are available from the HR Department on request.

-The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

5. Physical and Mental Skills

The ability to communicate and work with patients, other members of staff and visitors to the Hospital.

Understanding of a range of routine work procedures.

Understanding of Basic Food Hygiene.

Understanding of basic Infection Control.

Awareness of Health and Safety Issues.

Knowledge of cleaning techniques and use of cleaning equipment.

Ability to organise own day-to-day work.

6. Responsibilities of the Post Holder

To complete tasks to the required standards as set out in the Service Level Agreements.

As part of a team, to provide a comprehensive domestic service to patients, staff and visitors at the Hospital.

To carry out a meal and beverage service for patients, under the guidance of Nursing staff.

To follow departmental/Trust policies and procedures.

To demonstrate and explain working practices to new starters.

To complete work records in required format to ensure adherence to standards.

To use equipment following operational guidelines.

Infection control

Infection Control is everybody’s responsibility. All staff, both clinical and non clinical, are required to adhere to the Trust’s Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.

All staff employed by the Medirest have the following key responsibilities:

Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and /or between each patient contact.

Staff members have a duty to attend mandatory infection control training provided for them by the Trust.

Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty inform their manager

7. Freedom to Act

The role is supervised and has set policies and procedures to work to.

The jobholder will be aware of standards to be achieved.

8. Physical, Mental and Emotional Effort Required

The post holder carries out cleaning duties involving floor cleaning, removing rubbish, bending, kneeling and reaching to damp dust throughout the shift.

Will also carry out meal service duties, which involves handling hot food, pushing / moving tea trolleys and regeneration ovens, filling and emptying dishwashers. These duties account for approximately half the shift.

On occasions may come into contact with distressed patients/relatives and/or deceased patients.

9. Outline of Working Conditions

Responsible for cleaning of toilets and bodily fluids on a daily basis, making working conditions unpleasant.

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