Guest Services Manager

About us

InterContinental® Edinburgh The George are looking for a Guest Service Manager to join our growing team.

Our Guest Service Manager will work a variety of shifts including Days, Mid and Night Shifts

InterContinental® Edinburgh The George has been welcoming hotel guests since 1881 where it is nested in the UNESCO World Heritage area of the beautiful and cultured city of Edinburgh. At its heart are five listed Georgian townhouses, built in 1775 as homes for Edinburgh’s most prosperous citizens and with proud connections with literacy legends such as Robbie Burns and Sir Walker Scott. Today, The InterContinental Edinburgh The George offers all luxuries the service and luxury of an InterContinental® life, with charming character in our rooms, our own Printing Press Bar & Restaurant, very own Burr & Co Coffee Shop and enchanting hospitality throughout

Our Guest Services Managers support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a Principal stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

Guest Services Manager’s communicates both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation. 

Working as a Guest Services Manager you will ensure all team members are trained and manage the shift you are working, you will work a variety of shifts, including Days, Evening & Night Shifts, over Weekdays & Weekends including Bank Holidays.

About you

Our people help to make the biggest difference - If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering excellent guest service through your high-quality front facing customer service work, this role is for you.

It’s important to remember your importance and reason for completing each job- Our guests! From the moment a guest arrives to check in, to the check in experience, helping with luggage, or dealing with guest queries. You’ll be called upon to complete a wide variety of tasks and jobs within our hotel and it’s extremely important that you remain flexible and versatile around these. This is a full guest facing role, where you play a vital part in delivering a fantastic guest experience and it’s important to remain friendly, approachable and the best version of you whenever you come in to contact with one of our guests.

To succeed as our Guest Services Manager, you will need:

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
• Proven track record with success at working with loyalty schemes and enrolments
• Have an awareness of market trends and the ability to implement new initiative
• Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
• Knowledge of a service optimization tool ‘ Quore ’ a plus

What we offer

So what’s in for you (just in case you need more persuading)

Not bragging but we are part of the IHG hotels and Resort family, FTSE 100 Company, market leader in delivering True Hospitality for Good around the world.

In our managed Edinburgh properties, you can take full advantage of our £15 a month gym membership, with 20% off all  spa treatments.

With 25% off in all restaurants & Bars, within both Kimpton Charlotte Square & InterContinental Edinburgh The George, and an amazing 50% off in Burr & Co coffee shop concept on George Street, you can enjoy all that our guests do at a discounted price.

• Salary between £30,000.00 - £32,000.00  per annum, Plus Great IHG Perks!
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata)  
• Worldwide employee and friends & family hotel room rates 
• An Overnight stay plus 1 when probationary period passed
• 50% off on F&B when staying over in IHG properties on Employee Rate
• Discounts on retail and various activities through our benefit portal 
• Employee assistance programme 24/7  
• Employee healthcare plan 
• Access to Mental Healthcare first aiders
• Opportunities for career progression and to transfer around the world 
• Meals whilst on duty 
• Opportunities to get involved in our charitable and community activities 
• Most importantly, we’ll help you grow, and develop you as an individual

Do you have what it takes to be our Guest Services Manager? We’d love to hear from you.

Please click ‘apply’ now!?

You must meet the legal requirements to work in the UK.