Receptionist Supervisor

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

Receptionist Supervisor - What's in it for you?

• £22,680 annual salary
• Annual service charge (non-contractual)
• Meals included on duty
• Staff accommodation available near the hotel
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Aim of the Receptionist Supervisor role:

To assist in the day-to-day running of Reception and to supervise reception in the absence of the Reception Manager.

Responsibilities of the Receptionist Supervisor:

• To be confident in assisting in the smooth running of the department, assisting with rota's and training of staff.
• To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards.
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
• To work with all other departments in a suitably respectful, courteous and helpful manner.
• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
• To have a good working knowledge of all departments of the Hotel.
• To be confident in the full understanding of all equipment within the Front Office including Opera, Resdiary, Excel, Word and Email.
• To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
• To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.

Receptionist Supervisor - About You:

We are looking for a candidate with a passion for hospitality and guest service. If you love creating special experiences and feel comfortable working under pressure, please get in touch, we'd love to hear from you!