Relationship Manager (Hospitality Employer Partners)

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Relationship Manager (Hospitality Employer Partners)

FT.  Location: Hybrid

Salary: £28,000 p.a

Thought about joining a new forward thinking & exciting charity?

Well look no further. Only A Pavement Away is the charity for the employment of people facing homelessness, prison leavers and veterans into careers in the hospitality industry. We act as the conduit which links hospitality employers and the charities and organisations who represent our clients. We operate a Jobs Board where employers post vacancies and the charities post the details of their candidates.

With new funding, we are now looking for an enthusiastic, committed and business focused Relationship Manager to help manage and drive our target to help and support 700 people into work over the next 3 years.

The successful applicant will need to be a self-starter who can work on their own initiative. The Relationship Manager’s role is pivotal in ensuring we get people back into work in a safe and secure business. Experience or knowledge of the hospitality industry is required.

You will need to have the following skills: Drive, Enthusiasm, Desire to Succeed, Tenacity, supported by a good aptitude for Project Management & the ability to deal with external agencies and senior management. A good working knowledge of Microsoft Office including Excel, PowerPoint and data rationale & interpretation would be ideal.

Main Purpose & Scope of the Role:

The Relationship Manager will report into the Head of Employment Partnerships.

The role of the Relationship Manager is to provide and maintain an effective communication link with the charity’s employer partners who are signed up to the Only A Pavement Away employment programme.

The Relationship Manager will oversee the administrative systems to monitor and provide essential information to ensure the successful transition and stability of candidates into employment. 

The Relationship Manager will establish and maintain effective communication between Only a Pavement Away’s hospitality employer partners that we work with and provide regular reports and updates to enable tracking of successful Members (a candidate who has been placed into employment becomes an Only A Pavement Away members). The Relationship Manager will also allow for feedback of any issues arising from the programme infrastructure. 

The Relationship Manager will act as the conduit for the employer partners to raise any issues or concerns that arise during the first 6 months of employment and provide support for the employer to liaise with the charity/organisation who represent/support the Member.

Main Responsibilities and Duties:

  1. Deliver and manage the route into work for candidates referred to the programme via their referral charity
  2. Project manage and deliver the tactical plan to ensure Only A Pavement Away achieves it targets.
  3. Liaise with the hospitality employer partners and provide support pre and during employment
  4. Monitor all the applications put forward, track progress, and ensure employers are accepting applications accordingly and offering interviews to candidates. 
  5. Contact employer partners within portfolio of accounts fortnightly ensuring all procedures and processes are being adhered to whilst identifying any potential issues to success.  
  6. To review and monitor services to ensure that services meet standards set and to benchmark against the commercial sector to remain responsive and competitive.
  7. To utilise communication and feedback from customers and colleagues to ensure continuous development and improvements to service.
  8. Ensure effective implementation and compliance of health and safety standards according to legislation.
  • Attend introduction & follow up meetings with Only A Pavement Away Employer Partners
  • Where required attend introduction meetings with new employer partners looking to join the Only A Pavement Away Programme.
  • Where required attend/follow up meetings with Only A Pavement Away employer Partners
  • Ensure that there is a clear channel for employer partners to raise any issues or concerns that arise during the first 6 months of employment and where required provide support for the employer to liaise with the charity/association who represent/support the Member
  • Provide an induction to all new Only A Pavement Away Employer Partners
  • Contribute to the creation of Only A Pavement Away documents to be provided to all current and new Only A Pavement Away Programme Partners e.g Terms & Conditions (T&Cs) that set out minimum standards of the partnership, what is expected of them
  • Provide support to employer partners to get them ready and signed into the Only A Pavement Away jobs board)
  • Ensure all employers receive necessary jobs board induction to get them signed into the jobs board.
  • Ensure all Programme Partners understand and meet the support guidelines and processes (T&Cs).
  • Monitor the Only A Pavement Away Jobs Board
  • Review the use of the jobs board to ensure employers are placing vacancies and replying to applications
  • Provide a monthly report on the jobs board to your line manager.
  • Inform your line manager on any issues raised by Only A Pavement Away Programme partners.

General Responsibilities:

  1. Attend and represent Only A Pavement Away where deemed necessary and when requested.
  2. Select employers and organise Employment Events (Taster session, recruitment fairs in prison etc). Sending reminders and all required information before event, as well as an email following up after the days event, thanking them for attending.
  3. Administer Only A Pavement Away’s involvement in conferences and events run by external bodies/companies which may require Only A Pavement Away participation

Skills Requirement:

  • Excellent communications and listening skills
  • Confidence and presentation skills
  • Good knowledge of Microsoft office and related programmes/software
  • Ability to analyse and research information
  • Ability to present written information in a structured and balanced way appropriate to the needs of the reader.
  • Willing to travel and occasionally work unsocial hours
  • Excellent analytical skills and experience of providing business analysis
  • Strong organizational skills, able to prioritize and manage multiple projects.
  • Ability to work independently with minimal guidance/intervention
  • Good working knowledge of Microsoft Office including Project, Word, Outlook and Excel
  • Commitment to Only A Pavement Away’s mission, purpose and values including equality and social inclusion

Other key details

  • Fixed working pattern with occasional evening and weekend work required
  • Hybrid working model (home based and office work in Central London).
  • Travel around the UK will be required

Contact:  Dolores Panetier, Head of Employment Partnerships

CLOSING DATE:  30th August 2022 5pm


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