Hospitality Apprentice

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Sodexo at Solar House have an opportunity for an apprentice to join their team, learn the trade and gain a Level 2 Hospitality Team Member - Customer Service Practitioner Qualification.

Number of Positions Available

1

About Employer

And as the world leader of over 100 services, we believe that quality of life is created when we integrate our Food services, Facilities management, employee benefits and more… But we go even further. Doing good business in a good way is our driver and at the heart of our mission. And our ambition is to positively impact one billion consumers worldwide.

Detailed Job Description

Sodexo develops, manages and delivers a diverse range of services, designed to improve the quality of life for their clients and customers.
Sodexo at Solar House have an opportunity for an apprentice to join their team, learn the trade and gain a Level 2 Hospitality Team Member - Customer Service Practitioner Qualification.
Duties to include:
• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by Sodexo
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from customers
• Answer the phone and make room bookings, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• Assist with Function/Catering set ups as required

Skills Required

Numeracy GCSE
English written and language basics GCSE
Word and Excel knowledge

Personal Qualities

• Ability to multi task
• Proactive
• Excellent communicator.
• Resilient
• Working with others
• Good listener
• Ability to prioritise
• Excellent interpersonal skills.
• Attention to detail.
• Reliable and trustworthy
• Ability to work on own initiative.
• Flexibility that is focused to delivering exceptional customer service.
• Can-do attitude.
• A Hands On approach
• Well presented

Qualifications Required

GCSE grade C/4 in GCSE is preferable, Maths and English will be assessed as part of the interview process.
Word and Excel knowledge

Future Prospects

To be able to move within Sodexo, to be able to progress through a management scheme

Training to be Provided

Hospitality Team Member- Customer Services Level 2 apprenticeship
Maths and English if required

Expected Duration

12 Months

Working Week

37.5


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