Customer Relations Advisor (Hybrid Working)

Customer Relations Advisor

Salary Up to £21,279 per annum plus benefits

Vacancy Location :- Preston Montford, Shrewsbury Field Studies Council Head Office, Hybrid Working.

This is a permanent, full time vacancy that will close in 7 days at 23:59 BST.

Up to £21,279 per annum plus benefits

Up to 37.5 hours per week.

Part-time applications welcome.

This is an exciting opportunity to join the Field Studies Council (FSC), one of the UK’s leading providers of outdoor environmental education. Field Studies Council is a pioneering environmental education charity committed to enabling people discover, explore, understand, and be inspired by the world around us. Established in 1943, our network of Learning Locations provide day and residential courses for all ages, from young children to retired adults, from schools and communities throughout the UK, reaching many others through our publications and community-based programmes.

Working as part of the central Sales & Customer Relations team, to effectively manage enquiries for group reservations for FSC centres, providing a high level of customer service to meet customers’ needs. From initial enquiry to deposit payment, you will support customers with relevant and accurate information about our products and facilities and follow up to close sales.

Come and be part of the team! We look forward to your application.

Please refer to the job description for full details of the responsibilities of the role.

We ask that you have –

  • A great work ethic where aptitude and attitude are key
  • A natural pride in the work you produce
  • A flexible and adaptive approach able to perform using your own initiative both independently and as a team player
  • A professional manner in all that you do
  • An empathy with the aims and objectives of Field Studies Council
  • A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges


  • Holidays - 28 days, excluding bank holidays (increases with length of service - up to 2 extra days)
  • Pension
  • Sick Pay
  • 24hr Counselling Helpline Service
  • Life Assurance
  • Health Cash Plan
  • Training & Development
  • Happy to talk flexible working!

What we also offer

  • Pension schemes
  • Life assurance
  • Health cash plan
  • Training & development
  • Free parking
  • Retail discounts
  • Family leave
  • Flexible working
  • Free refreshments

We look forward to receiving your application in due course.

The closing date for receipt of your completed application is 18 July 2022.

Interviews are scheduled to take place via Microsoft Teams in w/c 25 July 2022.

Shortlisted applicants will be contacted by telephone and/or email.

The Company

We want to create a world where everyone feels connected to the environment so they can enjoy the benefits it gives and make choices that help protect it.

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.



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