Night Auditor / Duty Manager

About us

We are looking for an enthusiastic and self-motivated Night Auditor / Night Duty Manager to join the successful Nights team at Kimpton Charlotte Square…

Kimpton Charlotte Square – located in one of Edinburgh’s most beautiful squares in the New Town, this hotel is a perfect point between old and new.  The hotel offers a fresh experience in the centre of the historic city, with a pristine, traditional outside and a buzzing edge inside. The hotel lives as a natural meeting point for the young-at-heart crowd of the city – a place of experimental, discovery and sociability.  It inspires guests and locals alike with a face of timeless tradition, and a heart full of life and colour

As a Night Auditor / Night Duty Manager, you will work 8 hours shift patterns between 22:30pm – 07:00am (pattern of days on/off to be discussed at interview).

You will act as a hotel ambassador at night and to ensure all our guest have an enjoyable and comfortable stay, meeting their needs and dealing with any emergencies that may occur. Our Night Auditor / Night Duty Manager will actively promote excellent customer service across all areas of the hotel, assisting all Front of House departments and managing a small team…

You will be…

  • Supervising, motivating and training the Night Crew ensuring that their duties are being performed to a high standard, supervisory experience or a strong nights team member in a 4/5* hotel is desired 
  • Following company procedures to deal with arrivals, departures, special requests and VIPs, great communication skills are a big plus  
  • Ensuring that customer requests, queries, and complaints are responded to promptly and effectively, and to keep all areas clean and tidy at all times (whilst keeping guests safe and comfortable) 
  • Ensuring that all cash, charge, float and till procedures are carried out – and follow the night audit procedures, we would like you to be confident working alone independently and within a small team
  • Running the relevant back up – organisation skills and being able to work under pressure whilst multi-tasking are required for this 
  • Ensuring the safety of yourself, teams and guests – integrity and being trustworthy is an essential part of this role
  • Most importantly, we’ll help you grow, and develop you as an individual

What we offer

Not bragging but we are part of the IHG hotels and Resort family, FTSE 100 Company, market leader in delivering True Hospitality for Good around the world.

In our managed Edinburgh properties, you can take full advantage of our £15 a month gym membership, with 20% off all  spa treatments.

With 25% off in all restaurants & Bars, within both Kimpton Charlotte Square & InterContinental Edinburgh The George, and an amazing 50% off in Burr & Co coffee shop concept on George Street, you can enjoy all that our guests do at a discounted price.

  • Up to £28,000 per annum, Plus Great IHG Perks!
  • 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata)  
  • Worldwide employee and friends & family hotel room rates 
  • An Overnight stay plus 1 when probationary period passed
  • 50% off on F&B when staying over in an IHG property
  • Discounts on retail and various activities through our benefit portal 
  • Employee assistance programme 24/7  
  • Employee healthcare plan 
  • Access to Mental Healthcare first aiders
  • Opportunities for career progression and to transfer around the world 
  • Meals whilst on duty 
  • Opportunities to get involved in our charitable and community activities 
  • Most importantly, we’ll help you grow, and develop you as an individual

Do you have what it takes? We’d love to hear from you. 

Please click ‘apply’ now!  

You must meet the legal requirements to work in the UK. 

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