Reservations Agent

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About us

InterContinental London Park Lane has a fantastic opportunity to join the team as a  Reservations Agent!

Situated at one of the capital’s most prestigious addresses- where Her Royal Highness, Queen Elizabeth II once used to reside, InterContinental London Park Lane reinvents traditional luxury to present modern and flexible sophistication in the heart of Mayfair. Inspired by its location overlooking the Royal Parks, the hotel delivers elegant natural interiors and award-wining seasonal cuisine.

We are looking for a Reservations Agent who will report to the Reservations Manager, you will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.

We are Looking for a Reservations Agent who can commit to working 40 Hours, 5 days a week.

Our hotel is open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

At Intercontinental Hotels & Resorts® we live by the saying “Live the Intercontinental Life”, This means delivering discreet luxury service whilst offering a true sense of hospitality that money can’t buy.

What’s in it for you as our Reservations Agent:

We are part of the IHG Hotels and Resorts® family, a global company, which means global opportunities! We are a market leader with the aim of delivering ‘True hospitality for good’. Our Reservations Agent enjoy a range of benefits including:

  • £25,056.20 salary + 10% annual bonus plus great IHG perks!
  • 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
  • Worldwide hotel room rates and F&B discounts for all employees – plus Friends & Family.
  • Discounts on retail and various activities through our HAPI benefit portal – with access to over 15,000 stores (Supermarkets, clothing stores, cinema tickets, eye care vouchers, Technology)
  • 24/7 access to our staff wellbeing service ‘Yourhalo’, providing free confidential support and guidance for mental and physical health and wellbeing.
  • Complimentary monthly massage therapy, foot doctor plus free medical plan. 
  • Subsidised taxi journey home for shifts finishing between 00:00 and 05:00
  • 50% off F&B in our restaurant Theo Randall and Wellington Lounge
  • Recognition through our Bravo programme – Where you can give and receive monetary bonuses and recognition for outstanding work!
  • Employee of the month programme
  • Exciting social events throughout the year such as ‘quiz nights’ and ‘bowling nights’ to name a few!
  • Continual Learning & Development opportunities.
  • Opportunities for career progression and to transfer around the world
  • Generous ‘Refer a friend’ programme
  • Meals whilst on duty in our staff restaurant ‘Park Lane Café’
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual

What we need from you

Our people help to make the biggest difference – we strive for perfection in everything we do for our guests, always focussing on what is important to them and always looking to improve.  We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair

You’ll be called upon to complete a wide variety of tasks and jobs within the hotel and it’s extremely important that you remain flexible and versatile around this. If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering first-rate guest service through your high-quality work, this role is for you.

Given the nature of this role it’s important that you have some  hospitality experience whether you have previously worked in a hotel in Hotels or destination venues , work in Sales administration role, this may be the role for you. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards.

You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system and creating written confirmations. Other responsibilities will include:

  • Liaise with clients to ensure that accurate details for each reservation are obtained
  • To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel
  • Establishing client requirements and identifying how the hotel can facilitate their needs
  • Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
  • Actively working as part of a team to achieve the department objectives and budget
  • Actively consider prevention, recovery, and investigation of any complaints

If you feel you are the right candidate for the role as our Reservations Agent, then please click ‘apply’ now!

We’d love to hear from you!

You must meet the legal requirements to work in the UK.


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