Guest Relations Supervisor

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About us

InterContinental London Park Lane has a fantastic opportunity to join the team as a Guest Relations Supervisor!

Situated at one of the capital’s most prestigious addresses - where Her Royal Highness, Queen Elizabeth II once used to reside, InterContinental London Park Lane reinvents traditional luxury to present modern and flexible sophistication in the heart of Mayfair. Inspired by its location overlooking the Royal Parks, the hotel delivers elegant natural interiors and award-wining seasonal cuisine.

We are Looking for a Guest Relations Supervisor who can commit to working 40 Hours, 5 days a week.

We are offering an hourly rate paying £14.00 per hour.

Our hotel is open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

At Intercontinental Hotels & Resorts® we live by the saying “Live the Intercontinental Life”, This means delivering discreet luxury service whilst offering a true sense of hospitality that money can’t buy.

What’s in it for you as our Guest Relations Supervisor:

We are part of the IHG Hotels and Resorts® family, a global company, which means global opportunities! We are a market leader with the aim of delivering ‘True hospitality for good’. Our Guest Relations Supervisor enjoy a range of benefits including:

  • £29,120.00 salary (£14.00 per hour) Plus great IHG perks!
  • 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
  • Worldwide hotel room rates and F&B discounts for all employees – plus Friends & Family.
  • Discounts on retail and various activities through our HAPI benefit portal – with access to over 15,000 stores (Supermarkets, clothing stores, cinema tickets, eye care vouchers, Technology)
  • 24/7 access to our staff wellbeing service ‘Yourhalo’, providing free confidential support and guidance for mental and physical health and wellbeing.
  • Complimentary monthly massage therapy, foot doctor plus free medical plan. 
  • Subsidised taxi journey home for shifts finishing between 00:00 and 05:00
  • 50% off F&B in our restaurant Theo Randall and Wellington Lounge
  • Recognition through our Bravo programme – Where you can give and receive monetary bonuses and recognition for outstanding work!
  • Employee of the month programme
  • Exciting social events throughout the year such as ‘quiz nights’ and ‘bowling nights’ to name a few!
  • Continual Learning & Development opportunities.
  • Opportunities for career progression and to transfer around the world
  • Generous ‘Refer a friend’ programme
  • Meals whilst on duty in our staff restaurant ‘Park Lane Café’
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual

What we offer

What’s in it for you as our Guest Relations Supervisor:

We are part of the IHG Hotels and Resorts® family, a global company, which means global opportunities! We are a market leader with the aim of delivering ‘True hospitality for good’. Our Guest Relations Supervisor enjoy a range of benefits including:

  • £29,120.00 salary (£14.00 per hour) Plus great IHG perks!
  • 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
  • Worldwide hotel room rates and F&B discounts for all employees – plus Friends & Family.
  • Discounts on retail and various activities through our HAPI benefit portal – with access to over 15,000 stores (Supermarkets, clothing stores, cinema tickets, eye care vouchers, Technology)
  • 24/7 access to our staff wellbeing service ‘Yourhalo’, providing free confidential support and guidance for mental and physical health and wellbeing.
  • Complimentary monthly massage therapy, foot doctor plus free medical plan. 
  • Subsidised taxi journey home for shifts finishing between 00:00 and 05:00
  • 50% off F&B in our restaurant Theo Randall and Wellington Lounge
  • Recognition through our Bravo programme – Where you can give and receive monetary bonuses and recognition for outstanding work!
  • Employee of the month programme
  • Exciting social events throughout the year such as ‘quiz nights’ and ‘bowling nights’ to name a few!
  • Continual Learning & Development opportunities.
  • Opportunities for career progression and to transfer around the world
  • Generous ‘Refer a friend’ programme
  • Meals whilst on duty in our staff restaurant ‘Park Lane Café’
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual

What we need from you

Our people help to make the biggest difference – we strive for perfection in everything we do for our guests, always focussing on what is important to them and always looking to improve.  We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair

Guest Relations Supervisors are responsible for day to day supervision of the reception area, motivation and inspiring the Guest Relations Team. They lead by example when welcoming guests, dealing with queries and complaints and with making Reservations.

Our Guest Relations Supervisors are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out. Our Guest Relations Supervisors should have at least 2+ years in a hotel front office role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.

If you feel you are the right candidate for the role as our Guest Relations Supervisor then please click ‘apply’ now! 

We’d love to hear from you! 

You must meet the legal requirements to work in the UK.


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