Conference & Events Manager

About us

InterContinental London Park Lane has a fantastic opportunity to join the team as a Conference & Events Manager!

Situated at one of the capital’s most prestigious addresses- where Her Royal Highness, Queen Elizabeth II once used to reside, InterContinental London Park Lane reinvents traditional luxury to present modern and flexible sophistication in the heart of Mayfair. Inspired by its location overlooking the Royal Parks, the hotel delivers elegant natural interiors and award-wining seasonal cuisine.

Our Conference & Events Manager supports our Director of Events Operations with the effective and efficient running of the hotels Conference & Events teams, with direct responsibility for maintaining the highest of standards to ensure guest expectation is consistently exceeded.

At Intercontinental Hotels & Resorts® we live by the saying “Live the Intercontinental Life”, This means delivering discreet luxury service whilst offering a true sense of hospitality that money can’t buy.

Your day to day

As our Conference & Events Manager you will:

• Oversee the day to day operations of the department, ensuring a hands-on support is required for all key meetings, events and conference business  - ensuring a 5 star customer service at all times.
• Overall understanding of the departmental staffing structure, ensuring appropriate levels are maintained, including overseeing the labour costs ensuring this is controlled and in line with the staff rotas
• Review of all function sheets, food menus, room layouts and supplier information prior to the event taking place. Overall responsibility for the successful operation of all events, providing excellent experiences for our customers.
• Commitment to building, supporting, developing and coaching a dynamic workforce, getting the team up to an amazing standard.
• Develop a good working relationship with the Meetings & Events Sales team, attend pre and post event meetings to assist in the planning process to enhance the guest experience.

Working as a Conference & Events Manager you will ensure all team members are trained and manage the shift you are working, and the events assigned you will work a variety of shifts, including Days, Evening & Night Shifts, over Weekdays & Weekends including Bank Holidays.

To be successful in this role you will need to have experience of working in a supervisory role in a Conference & Banqueting environment, ideally within a 4/5* quality hotel. You will bring with you knowledge of beverage control and some experience in that field is essential.

You will have a flexible approach and the ability to motivate your team as well as some experience in managing rotas, payroll and preferably using IT systems such as OPERA and Fourth.

You will also have excellent organisation and time management skills and be a strong communicator with the ability to create a rapport with guests.

The ideal candidate will enjoy working within a fast paced environment and is competent in multi-tasking and responding to business needs.

What we offer

So what’s in for you as our Conference & Events Manager:

We are part of the IHG Hotels and Resorts® family, a global company, which means global opportunities! We are a market leader with the aim of delivering ‘True hospitality for good’. Our Conference & Events Manager enjoy a range of benefits including:

• Salary up to £38,000 plus great IHG perks!
• 31days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• Discounts on retail and various activities through our HAPI benefit portal – with access to over 15,000 stores (Grocery stores, clothing stores, cinema tickets, eye care vouchers, family outings, and health & wellbeing)
• Recognition through our Bravo programme – Where you can give and receive monetary bonuses and recognition for outstanding work!
• Pension scheme enrolment after 3-month probation
• 24/7 access to our staff wellbeing service ‘Yourhalo’, providing free confidential support and guidance for mental and physical health and wellbeing.
• Complimentary monthly massage therapy, foot doctor plus free medical plan. 
• Exciting social events throughout the year such as ‘quiz nights’ and ‘bowling nights’ to name a few!
• Generous ‘Refer a friend’ programme
• Subsidised taxi journey home for shifts finishing between 00:00 and 05:00
• 50% off F&B in our restaurant Theo Randall and Wellington Lounge
• Employee of the month programme
• Continual Learning & Development opportunities.
• Opportunities for career progression and to transfer around the world
• Worldwide hotel room rates and F&B discounts for all employees – plus Friends & Family.
• Meals whilst on duty in our staff restaurant ‘Park Lane Café’
• Opportunities to get involved in our charitable and community activities
• Most importantly, we’ll help you grow, and develop you as an individual

Do you have what it takes to be our Conference & Events Manager? We’d love to hear from you.

Please click ‘apply’ now! 

You must meet the legal requirements to work in the UK.