Operations Manager

We are currently recruiting for an Operations  Manager to join our Number 16 Hotel.  Reporting into the Hotel Manager,  it will be your responsibility to oversee the day to day operation of the Hotel.  You need to be ambitious and flexible to adapt to a variety of scenario’s and situations across the breadth of the business encompassing Events, Food & Beverage, Front Office, Housekeeping and the Kitchen

What we Offer:

• Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program
• Wage Stream  – An employee app to stream your wages before payday
• Flexibility
• No split shifts
• Cycle to work Scheme
• Meals provided
• Uniforms Dry Cleaned
• Social Events, Wellbeing and Team Activities
• Award winning training opportunities and Career Development
• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
• And much more!

Essential Key Skills

• Previous experience as a Head of Department or Duty Manager within a 5* hotel
• Excellent communication skills
• Superb attention to detail and driven by delivering exceptional standards
• Strong leadership and motivational skills
• Resilience and drive to get things right first time
• Previous knowledge of Micros and Opera is desirable

Duties

• Liaison between Hotel Manager,  guests and the operational team
• Constant monitoring of our service standards
• Responsible for the security of the hotel across all departments
• Conduct regular health and safe checks
• Deliver and maintain the exceptional levels of customer service
• Establish strong and professional relationships with guests
• Attend and manage any incidents or accidents involving guests or staff members
• Operationally support all departments as needed
• Meet and greet VIP guests, and be their first point of call when required throughout their stay

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.