Supervisor

Here at Platform, London's first gaming and e-sports bar, we are on the lookout for our next Superstar Supervisors to help us deliver a perfect experience for our guests. Founded in 2016, you can find out more about our venue here.

Platform welcomes guests to spend time in our Video Game Booths, with access to a wide variety of games on both Switch and PS4, all while being served delicious cocktails and tasty pizza by our bubbly team. We host large corporate events, intimate date nights and everything in between. No gaming experience? It's not Game Over! Our hosts are on hand to give you tips on how to KO your CEO!

If you have a customer service/hospitality background, are confident and energetic and love gaming, Platform is the place for you!

Responsibilities include:

Delivering an excellent guest experience

Keyholding (Open and Close of venue)

Leading a small team of hosts and bartenders

Overseeing quality of service, stock and standards

Training and Development of existing team members

Driving sales through upselling and product recommendations.

Bookings management

Minor tech troubleshooting

Who You Are:

Passionate about gaming; console or PC, we don't mind as long as you love it!

Confident Communicator; can start up a conversation with a wide range of guests, some pro gamers, some rookies

Attention To Detail: makes sure everything is perfect for each guest's visit, high level of cleanliness

Problem Solver: Spots potential issues before they develop into a problem

Motivated and uses Initiative: We are a rapidly expanding start-up, we need winners on our team!

Adaptable: Every day is different at Platform and we host a wide variety of guests both corporate and casual, we meet and exceed their needs no matter what the occasion.

 

In return, we offer a fun and vibrant workplace where you will have plenty of opportunity to grow within the company as it expands to new locations in the next 12 months. We welcome applications from non-hospitality backgrounds as long as the candidate can demonstrate a passion for customer satisfaction. We offer a very competitive rate of pay plus tronc, employee benefits and wellbeing through PerkBox, and ad hoc rewards for excellent performance.

 

Not ready to be a Supervisor but willing to learn? We have Team member positions available as well! Send a CV/Cover Letter to katie@experienceplatform.co.uk


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