Reservations Office Manager

Working with us provides great benefits, including:

  • Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
  • Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
  • 50% off Food & Beverage at all our Hotels & F&B Venues
  • Spa Discounts at our venues with a Spa
  • Retail, Cinema & Leisure Discounts
  • Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
  • Monthly ‘Star of the Month’ Awards
  • Long-service Awards, that start after 1 year of service
  • ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
  • Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
  • Pension Scheme
  • Other incentive programmes that run throughout the year

About the role…

As a Reservations Office Manager you are responsible for the reservations and upselling for a cluster of four properties within Cairn Group. This will be based at our Holiday Inn Westhill Property. In this role, you and your team will start our guest's journey with us, often having one of the first interactions they'll have when making their choice to stay in the area. You'll anticipate every detail to ensure a friction-free experience, ensuring all details taken are correct, accurate, and shared across other departments when needed.

You'll respond to guest calls, emails, and enquiries for room reservations, groups, and general information, taking reservations from enquiry to confirmation stage. You will also oversee the reservations and M&E office for a cluster of four hotels to maximise revenue, also ensuring all data, reporting and systems are up to date. You'll build strong relationships with repeat customers, and support in ensuring we are their preferred hotel choice.

About you…

You will have a proven track record in a reservations or front of house environment, knowledge of how to manage others and a can-do attitude. Candidates must be driven to achieve and able to lead others towards high-performance levels across all KPI's.  You will have previous experience in leading and supervising a team of people making sure all daily/weekly/monthly targets are achieved. If you have a flair for customer service, developing others and are looking for a stimulating and challenging role, this would be the opportunity for you.

This position will also require someone with excellent communication skills and command of the English Language.

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.


Similar searches: Hotels, Aberdeenshire