Commis Sommelier

Aim of the role

To sell, serve and actively promote wine sales within the Hotel
To ensure all guests receive quality wine service to Chewton Glen standard

Responsibilities:

• To take pride in ensuring the cleanliness of all wine service equipment and storage areas as per the standard.
• To be confident that the service is at all times performed in a professional manner and to the style as specified by the Assistant Sommelier.
• To be fully conversant with wine list, menus and beverage items in the hotel and to provide a confident explanation if requested.
• To promote, describe, and up sell items.
• To communicate with other Restaurant staff and departments in a respectful manner.
• To make sure that Company Policy and the Vision Statement are followed and utilised at all times.
• To be aware and confident of your product knowledge of all services offered in the Hotel.
• To ensure that all guests' wishes are met so far as is reasonably possible. Showing passion and pride for the hotel
• To ensure mise en place, in the Restaurant. Understanding the importance of teamwork and flexibility within your role.
• To ensure that all tasks set are completed in the time allocated and to the standard set by the Company.
• To take ownership and ensure that all wines are transported to the Restaurant and that the wine station is clean and clear throughout the service.
• To report all comments/complaints/problems to the Assistant Sommelier, showing integrity and discretion.
• To liaise with the Assistant Sommelier to ensure and be confident that the preparations and mise en place are correct and to the standard set by the Company.
• To be confident to use guests' names at all times.
• To ensure that service is discrete and efficient at all times using your integrity.
• To be passionate about attending all trainings, briefings and meetings.
• All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
• To be fully aware of the Hotel's fire safety procedures and Health & Safety regulations.