Guest Services Manager

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About us

Kimpton Fitzroy London are looking for a Guest Services Manager (Maternity Leave Contract) to join their 5* team.

A “London Hotel Like No Other”, Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

Our Guest Services Manager support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

Guest Services Manager’s communicates both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.

Working as a Guest Services Manager you will ensure all team members are trained and manage the shift you are working, you will work a variety of shifts, including Days, Evening & Night Shifts, over Weekdays & Weekends including Bank Holidays.

*Please note this is a maternity leave contract until January 2023*

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion!

What we offer

What’s in it for you as our Guest Services Manager (Maternity Cover):

We are part of the IHG Hotels and Resorts® family, a global company - which means global opportunities! We are a market leader with the aim of delivering ‘True Hospitality for Good’. Our Guest Services Manager enjoys a range of benefits including.

  • Up to £36,000 full time salary and great IHG perks!
  • Fixed-term contract up to January 2023
  • 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
  • Worldwide hotel room rates and F&B discounts for all employees – plus Friends & Family.
  • Discounts on retail and various activities through our HAPI benefit portal – with access to over 15,000 stores (Supermarkets, clothing stores, cinema tickets, eye care vouchers)
  • Season ticket loan
  • 24/7 access to our staff wellbeing service ‘Yourhalo’, providing free confidential support and guidance for mental and physical health and financial wellbeing.
  • Complimentary monthly wellbeing initiatives plus medical plan. 
  • Subsidised taxi journey home for shifts finishing between 00:00 and 05:00
  • 50% off F&B in our restaurants (Galvin Bar & Grill, Burr & Co, Palm Court and Fitz’s Bar)
  • Recognition through our Bravo programme – Where you can give and receive rewards & recognition for outstanding work!
  • Continual Learning & Development opportunities
  • Access to HIT Apprenticeships
  • Employee of the month programme
  • Exciting social events throughout the year!
  • Opportunities for career progression and to transfer around the world
  • Generous ‘Refer a friend’ programme
  • Meals whilst on duty in our staff restaurant
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual

What we need from you

To succeed as our Guest Services Manager, you will need:

  • Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
  • Proven track record with success at working with loyalty schemes and enrolments
  • Have an awareness of market trends and the ability to implement new initiatives
  • Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
  • Knowledge of a service optimization tool ‘ Quore ’ a plus

Do you have what it takes to be our Guest Services Manager? We’d love to hear from you.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.


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