Front of House Administrator

We have an exciting opportunity for a Front of House Administrator to join our highly successful team at The Soho Hotel.

Based at our new neighbouring property; Richmond Buildings, you will be responsible for overseeing the daily front office operation such as answering phones & emails, responding to any enquiries and leading building show rounds to potential clients. You will also provide administrative support for both the Reception and Reservations teams of The Soho Hotel and any other ad hoc duties as required.

This will be a great role for someone who is motivated, diligent, has strong communication skills and enjoys working both on their own and as part of a wider team.

This role will be four days per week (40 hours), 8am – 6pm, no weekend work required.

What we Offer:

·         £12 per hour

·         Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program

·         Wage Stream  – An employee app to stream your wages before payday

·         Paid Overtime

·         Flexibility

·         No split shifts

·         Cycle to work Scheme

·         Uniform and Meals provided

·         Uniforms Dry Cleaned

·         Social Events, Wellbeing and Team Activities

·         Award winning training opportunities and Career Development

·         Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

·         And much more!

What you Need:

• Excellent customer service skills
• Problem-solving and decision-making skills
• Passion for detail
• Enthusiasm
• Previous experience in reservations or front office, desirable

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.