Reception Apprentice (accommodation included)

A fantastic opportunity has arisen at St James Backpackers for a keen apprentice receptionist to join their busy team, learn the trade and gain a Level 2 Hospitality Team Member - Reception Qualification.

Number of Positions Available

2

About Employer

Rated as one of the best hostels in London by the Telegraph, England's leading newspaper "This no-frills hostel feels more like a shared house, exuding a warm, community-based vibe in a convenient location. It’s a great place to stay for people looking to mingle with others"

Detailed Job Description

St James Backpackers has been rated as one of the best hostels in London by the Telegraph, England's leading newspaper "This no-frills hostel feels more like a shared house, exuding a warm, community-based vibe in a convenient location. It’s a great place to stay for people looking to mingle with others"
St James have an exciting opportunity for an apprentice to join their busy, but friendly team as an apprentice receptionist, learn the trade alongside working to gain a Level 2 Hospitality Team Member Qualification.
Duties will include:
- Greeting guests and dealing with their queries
- Checking in guests
- Taking payments
- processing bookings
- actively managing prices as demand changes intra-day
- banking days takings
- providing management with timely feedback
- making recommendations for hostel and reception improvement
- working with colleagues to ensure rooms are correctly prioritised for cleaning staff
- Checking and correcting any room/bed availability errors

Skills Required

Fluent in English
Able to use computers and Microsoft Excel and Word

Personal Qualities

be a “people person” i.e. comfortable dealing with people and capable of making our guests comfortable and happy too.

Qualifications Required

None required, however, Maths and English will be assessed as part of the interview process.

Future Prospects

Potential for full time contract

Other Information

Accomodation available in a staff dormitory (optional)

Training to be Provided

Hospitality Team Member apprenticeship Level 2
Maths and English if required

Expected Duration

12 Months

Working Week

38.5 Hours a week

Things to consider

3 or 4 shifts per week 7am-7pm or 7pm-7am