Night Manager

About us

voco Grand Central are looking for a Night Manager to join our growing Front Office team.

Relive the golden age of travel at voco® Grand Central - Glasgow, an enduring monument to Victorian glamour in an unbeatable central location, attached to Glasgow Central Station, a city landmark since the 19th-century heyday of the railways.

High ceilings, chandeliers and wood paneling embody the elegance that makes our hotel special. Our magnificent, marble-clad Champagne Central bar open all day for sharing menus and afternoon tea, while Tempus Restaurant offers the best of Scottish cuisine. The Grand Ballroom is a charming spot for memorable celebrations, and 10 flexible meeting rooms take care of your business events.

At voco® everyone’s a host, if there’s one thing we know, it’s that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.

As Night Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst delivering True Hospitality for Everyone.

Our Night Manager will work 4 on and 4 off working from 21:00pm to 09:00am

Key Responsibilities of the Night Manager:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
• Manages the front office team fostering a culture of growth, development and performance within the department
• Builds and maintains effective working relationships with all key stakeholders
• Delivers an effective planned guest engagement programme
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

About you

As we are part of the IHG Hotels and Resorts family, a FTSE 100 Company, market leader in delivering True Hospitality for Good around the world, we can offer you a market leading package

• Upto £27,000 per annum, Plus Great Perks!
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• Discounted international/worldwide room rates for yourself, family and friends  
• Worldwide employee and friends & family hotel room rates
• Discounts on retail and various activities through our benefit portal
• Employee assistance programme 24/7
• Recognition programmes
• Opportunities for career progression and to transfer around the world
• Meals whilst on duty
• Opportunities to get involved in our charitable and community activities
• Most importantly, we’ll help you grow, and develop you as an individual

Our people help to make the biggest difference – we strive for perfection in everything we do for our guests, always focussing on what is important to them and always looking to improve, by delivering as a true host.

To succeed as our Night Manager, you will need:

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
• Proven track record with success at working with loyalty schemes and enrolments
• Have an awareness of market trends and the ability to implement new initiatives
• Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
• Knowledge of a service optimization tool ‘ Quore ’ a plus

Do you have what it takes to be our Night Manager? We’d love to hear from you.

Please click ‘apply’ now! 

You must meet the legal requirements to work in the UK.