Assistant Night Manager

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

You will oversee all aspects of the front of house such as guest registration, porter services, business centre, telephone services, concierge services and guest reservations during the night to deliver a guest experience that is unique and brings service excellence to life. You will also be responsible for ensuring the security, safety and wellbeing of all hotel staff, guests and visitors during the night shift. You will also be responsible for administrative duties such as daily banking prior to running the night audit.

About you…

You are required to project a positive and enthusiastic attitude at all times. You will be results orientated and commercially aware, as well as having excellent communication and leadership skills to influence and develop a team to achieve results. You will be able to make decisions under pressure while ensuring the best for the hotel and its staff. You need to be flexible and adaptable with patience and tact.

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.