Guest Services Manager

About us

The Principal York are looking for Guest Services Manager to join the growing Front Office Team

Principal York, being steps from the train station and is the perfect base from which to discover the historic city of York. Blending the grandeur of late-Victorian architecture with the comforts of modern travel, at Principal York offers we offer our guests the warmest welcome this side of the Pennines. Our hotel and teams combined, make the Principal York more than just a place to sleep. It is a place of memories.

Our Guest Services Managers support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a Principal stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

Guest Services Manager’s communicates both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation. 

Working as a Guest Services Manager you will ensure all team members are trained and manage the shift you are working, you will work a variety of shifts, including Days, Evening & Night Shifts, over Weekdays & Weekends including Bank Holidays.

Your day to day

Our people help to make the biggest difference - If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering excellent guest service through your high-quality front facing customer service work, this role is for you.

It’s important to remember your importance and reason for completing each job- Our guests! From the moment a guest arrives to check in, to the check in experience, helping with luggage, or dealing with guest queries. You’ll be called upon to complete a wide variety of tasks and jobs within our hotel and it’s extremely important that you remain flexible and versatile around these. This is a full guest facing role, where you play a vital part in delivering a fantastic guest experience and it’s important to remain friendly, approachable and the best version of you whenever you come in to contact with one of our guests.

What we need from you

To succeed as our Guest Services Manager, you will need:

  • Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
  • Proven track record with success at working with loyalty schemes and enrolments
  • Have an awareness of market trends and the ability to implement new initiatives
  • Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
  • Knowledge of a service optimization tool ‘ Quore ’ a plus

What we offer

So what’s in for you (just in case you need more persuading)

Not bragging but we are part of the IHG Hotels and Resorts family, a FTSE 100 Company, market leader in delivering True Hospitality for Good around the world

  • Up to £30,000 per annum (Every Hour Worked Paid) 
  • 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days?(Pro Rated) 
  • Worldwide employee and friends & family hotel room rates
  • Discounts on retail and various activities through our benefit portal
  • Employee assistance programme 24/7
  • Recognition programmes
  • Opportunities for career progression and to transfer around the world
  • Meals whilst on duty
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual

Do you have what it takes to be our Guest Services Manager? We’d love to hear from you.

Please click ‘apply’ now!?

You must meet the legal requirements to work in the UK.


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