Apprentice Night Receptionist

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The St Giles Hotel in London have an exciting Opportunity to appoint an Apprentice Night Receptionist to meet and greet guests of this busy 3 star Central London Hotel.

Number of Positions Available

1

About Employer

St Giles London offers the city’s best value for honest comfort and incredible convenience. Located in the heart of the historic West End, London’s main commercial and entertainment centre. Our mission is to bring the St Giles experience to life by creating value, making a difference and contributing to memories that last far beyond checkout.

Detailed Job Description

St Giles Hotel in London occupy an enviable Central London location with excellent transport links available from the Hotel throughout London, this is a busy Hotel popular for Business and Leisure with our Guests.
Working Front of House it is essential that our staff have a real interest in making our guests feel welcome and take advantage of this fantastic training opportunity!
The Apprenticeship will lead to a Hospitality Team Member Standard qualification with further opportunities for career development upon successful completion of the 12 month programme.
The Apprentice Night Receptionist duties will include:
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
• Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and
continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Skills Required

- Good Communication Skills.
- Pleasant telephone manner and problem solving skills.
- Excellent IT skills including working knowledge of Microsoft and Google systems.
- Must enjoy working as part of a team and building great working relationships between departments.
- Genuine interest in Hospitality, reliable, punctual and professional at all times.

Personal Qualities

- Warm and engaging personality.
- Self motivated and eager to learn new skills.
- Great attention to detail.
- Excellent Organisation skills.
- Well presented.

Qualifications Required

None required, however, Maths and English will be assessed as part of the interview process.

Future Prospects

To be discussed at interview.

Other Information

Rota is on a shift basis, 5 days out of 7 days, including weekends and bank holidays

Training to be Provided

Hospitality Team Member apprenticeship Level 2
Maths and English if required

Expected Duration

12 Months

Working Week

40 hours per week shifts from 10pm-6am or 11pm-7am

Things to consider

Shifts are allocated on a rota basis and are designed to fit the needs of the Business.