Duty Manager

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

Food & Beverage Supervisor - What's in it for you?

• £26,339 annual salary
• Annual service charge (non-contractual)
• Live-in available to help with relocation 
• Meals included on duty
• Staff accommodation available
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Duty Manager - Aim of the role;

The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.

Duty Manager - Responsibilities:

• To host and facilitate the Morning Meeting ensuring all relevant HOD's are prepared for the day ahead.
• To be respectful and with integrity, room all VIP and important guests personally assuring a very positive first impression.
• To be confident in liaising with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.
• To be flexible and with teamwork, perform duty management as detailed on the management rota.
• To be confident and use integrity, deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the General Manager and colleagues in a constructive and clear manner.
• To show teamwork and ownership in assuming responsibility for the running of the Hotel in the absence of senior management.
• To use your integrity in obtaining feedback from guests and to use this to improve service and top pass on such to the General Manager and other relevant HOD's.
• To be passionate and confident in completing daily inspection of all hotel facilities ensuring a checklist is completed

Duty Manager- About you:

• Experience in working in a 4* or 5* hotel restaurant is desirable
• You will have a keen eye for detail, organisational skills and confident in communicating with the team
• Great complaint handling experience.