Reservations Agent

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One Aldwych is London's inspiring independent luxury hotel. Located in the heart of buzzing Covent Garden, this award-winning 5 star hotel offers the vibrant Lobby Bar, stylish gluten and dairy-free restaurant, Indigo at One Aldwych and a restaurant which showcases reimagined Charlie and the Chocolate Factory Afternoon Tea.

One Aldwych has a rare opportunity for a customer focused individual to join their team as a Central Reservations Agent.

The Central Reservations Agent is responsible to accurately process reservation bookings or general inquires in order to optimize Hotel’s and Food & Beverage occupancy and revenue and to work closely with guest services, ensuring an effective and courteous service at all times.


·Proven experience in a Hotel Front Office environment ideal

·Experience in handling incoming enquiries

·Exposure to a 4 or 5 star environment

·Experience with Opera PMS

·Experience with Opentable is desirable but not essential

·MS Office knowledge

·Good communications skills

·A professional and friendly telephone manner

·The ability to work well under pressure

·Excellent team working skills

We will offer you:

  • A competitive salary
  • Season Ticket loan
  • Meals on duty
  • Uniform and complementary dry cleaning
  • Performance review and personal development plan
  • Internal transfer and promotion opportunities
  • 28 to 32 days holiday per year, increasing 1 day annually up to 4 years
  • Yearly hotel stay in the hotel, with dinner in the outlet of your choice
  • £750 recommend a friend bonus
  • Support in the development of your career

One Aldwych is renowned as an employer that invests in its staff and provides fantastic training and development opportunities.

People are our greatest asset and we are always on the lookout for motivated and professional individuals. We place a great deal of importance on assembling the best possible team of people at all levels and then providing the right training and opportunities to allow people to develop to their full potential.

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