Reservations Agent - London, UK

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We have an exciting opportunity for a Reservations Agent to join our highly successful team here at Firmdale Hotels. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention to detail, organisational and interpersonal skills.

We are looking for a Reservations Agent who is customer focused, demonstrates warmth and excellent communication. You will be confident in your knowledge of the hotel rooms and facilities, being at ease when recommending rates and packages to guests and external agents.

What we Offer:

  • £12.00 per hour
  • No split or double shifts
  • Two days off together
  • Flexibility
  • Paid Overtime
  • Perkbox – An employee platform offering a huge variety of discounts and our reward and recognition program
  • Cycle to work Scheme
  • Pension
  • Wage Stream – An employee app to stream your wages before payday
  • Uniform and Meals provided
  • Social Events and Team Activities
  • Award winning training opportunities
  • Career Development
  • Wellbeing activities and support
  • Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
  • And much more!

What you Need:

  • Ability to work under pressure
  • Demonstrate excellent attention to detail
  • Passionate about providing excellent customer service
  • Organisational and Communication Skills
  • Ability to work within a team

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

  • Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
  • Manager of the year - Laura Sharpe, Cateys 2018
  • Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage


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