Guest Services and reservation Co-Ordinator

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The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

What's in it for you?

  • £20,800 annual salary
  • Annual service charge (non-contractual)
  • Meals included on duty
  • Employee recognition awards
  • Cashback healthcare cover after probation
  • Continued career development with recognised training providers
  • Generous friends and family rate at Iconic Luxury Hotels
  • 25% discount on all food and beverage
  • Discount on spa treatment and products
  • Refer a friend incentive
  • Team social events, seasonal gifts and much more…

Aim of the role:

To be responsible for reservations on site at The Lygon Arms and help us exceed our guest expectations and optimise revenue opportunities.

Responsibilities:

    • To have full product knowledge of The Lygon Arms to be able to answer all enquiries (telephone and e-mail) and maximize sales accordingly
    • Be passionate in taking reservations on site for The Lygon Arms including rooms, food and beverage, spa and special events in the absence of Central Reservations
    • To carry out 5 day correspondence checks of all reservations, rooms, restaurant and spa using your intuition to read the situation and act accordingly.
    • Be proactive and intuitive, carrying out 5 day pre-arrival calls for all room reservations to ascertain any missing information and to upsell dining, spa and all hotels facilities. Run daily reports to check bookings arriving in 5 days
    • To ensure the daily programme and welcome list is up to date with all relevant information
    • To cross reference all spa bookings and restaurant booking from the individual systems with Opera to ensure all information is correct and accurate
    • To be the point of contact for all VIP guests ,showing passion and pride ensuring all return guests, celebrities, Press /Media bookings, travel agents, and return complaints are handled effectively and in a correct and sensitive manner
    • Have a full knowledge of all special offers and promotions and to offer them where appropriate
    • Be confident and passionate about our offering and be able to conduct site visits for the Central Events Team in the absence of the events co-ordinator
    • Be flexible and perform any additional tasks which are assigned by management.

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