Head Concierge/Receptionist

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Are you looking for the next step in your career and hungry to make a difference? 

We believe that happy employees make happy clients.

We believe in providing a guest experience that is world class and unrivalled. Creating unforgettable ‘wow’ moments.

As Head Concierge, you will manage a team of concierge team members who manage the concierge desk 24hrs a day, 7 days a week. The concierge team are the ‘go to’ for all guests – nothing is impossible for the concierge team!

About you; 

  • You will be able to positively engage with all types of guests with varying needs and requirements.
  • Be able to adapt to the business needs. Prioritising will need to be one of your key skills and the ability to keep calm and remain focussed under pressure
  • You will be able to spot potential problems and resolve them before they grow. You’ll go above and beyond to resolve issues for guests – turning niggles in to ‘wow’ moments!

What can we offer you?

  • 25 days paid holiday
  • Free access to the onsite gym
  • Access to the company pension scheme and healthcare schemes
  • Free on-site parking
  • Great learning and development opportunities
  • Free access to Ashridge Live our online traning portal
  • Free online language lessons
  • Regular staff social events!

Duties and Responsibilities include but are not restricted to:

  • Lead the concierge team, plan for the smooth operation of the desk and ensure that all requests are handled in a timely, efficient and professional manner and to the highest level
  • Provide guests with all the information they require, for example onsite facilities and off-site amenities (knowledge of the local area is desirable)
  • Identify and introduce new ideas to enhance the client journey and create more ‘WOW’ moments for guests
  • Arrange transport and book restaurants if requested
  • Respond to guests requests and make the necessary arrangements
  • Develop and maintain knowledge of room types, products and services available to guests
  • Handle any guest problems or complaints in a professional and hospitable manner. Ensure they are resolved, and learnings are gathered.
  • Understand and comply with the Fire Safety procedures. To undergo training in all fire and security measures
  • Ensure concierge desk and entrance areas are clean and tidy at all times
  • Transport guest luggage to and from guest rooms and/or designated areas
  • To be fully trained and knowledgeable of the in-house systems, from cutting key cards, and producing guest reports
  • Manage the switchboard and ensure all calls are answered in a professional manner

This role will suit an experienced individual who is in a guest/client facing role and looking to progress their career in an exciting organisation. You will be used to thinking on your feet and remaining calm under pressure.

The successful candidate must be able to work early and late shifts, (typically between 0700 – 2000) and regular weekends. Hours will be worked averaging 40 hours per week including weekends and bank holidays – sometimes more depending on the needs of the business. For this reason, it is essential to have your own transport.

About us:

Set in 190 acres of beautiful landscaped gardens, Ashridge House is home to Hult Ashridge Executive Education – a world class leader in providing education to many recognizable household brands around the world.  The magnificent house dating back 800 years is considered one of the finest event venues in the UK.  Having hosted parties for Kings and Queens, Ashridge now provides that same royal service to all its guests whether they be at Ashridge House for a wedding, afternoon tea, educational program or those using our newly opened Bakehouse.

This is a wonderful opportunity to join a fun and dynamic organization whilst delivering a 5 star service to all of our guests.

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