Guest Service Manager

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About us

Kimpton Blythswood Square are looking for a Guest Service Manager to join their 5* team...

When you work at Kimpton Blythswood Square, you become part of a special history that’s been building for almost two centuries and continues to unfold in style. A landmark hotel in Scotland’s most vibrant city, Glasgow’s Kimpton Blythswood Square Hotel is celebrated for its gorgeous Georgian architecture, superior service (everyone here is nice), well-loved spa, unique event venues, and indulgent afternoon tea.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests

Our Guest Services Managers support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a stay at the Kimpton Blythswood Square Hotel is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

Guest Services Manager’s communicates both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation. 

Working as a Guest Services Manager you will ensure all team members are trained and manage the shift you are working, you will work a variety of shifts, including Days, Evening & Night Shifts, over Weekdays & Weekends including Bank Holidays.

So what’s in for you (just in case you need more persuading)

Not bragging but we are part of the IHG Hotels and Resorts family, a FTSE 100 Company, market leader in delivering True Hospitality for Good around the world 

  • Up to £27,000.00 per annum plus great IHG perks!
  • 40 hours guaranteed per week
  • 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
  • Discounted international/worldwide room rates for yourself, family and friends  
  • Access to our voluntary benefits portal which includes discounts on some travel, leisure time activities, health, retail and motoring  
  • Employee assistance programme
  • Life insurance
  • Vast range of learning and development programmes  
  • Opportunities for promotion and transfer across the group both national and international
  • Meals whilst on duty  
  • Uniform Provided  
  • Opportunities to get involved in our charitable and community activities
  • Most importantly, we’ll help you grow, and develop you as an individual.   

About you

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion

Our people help to make the biggest difference - If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering excellent guest service through your high-quality front facing customer service work, this role is for you.

It’s important to remember your importance and reason for completing each job- Our guests! From the moment a guest arrives to check in, to the check in experience, helping with luggage, or dealing with guest queries. You’ll be called upon to complete a wide variety of tasks and jobs within our hotel and it’s extremely important that you remain flexible and versatile around these. This is a full guest facing role, where you play a vital part in delivering a fantastic guest experience and it’s important to remain friendly, approachable and the best version of you whenever you come in to contact with one of our guests.

To succeed as our Guest Services Manager, you will need:

  • Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
  • Proven track record with success at working with loyalty schemes and enrolments
  • Have an awareness of market trends and the ability to implement new initiatives
  • Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
  • Knowledge of a service optimization tool ‘ Quore ’ a plus

Do you have what it takes to be our Guest Services Manager? We’d love to hear from you.

Please click ‘apply’ now!?

You must meet the legal requirements to work in the UK.


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