Supervisor, Hercules Pillars

Wanted: Someone who's hard working, fast thinking, can multi task as a second nature, and provide great banter to our fantastic locals.

At The Hercules Pillars, we're on the look out for two new supervisors for our floor and bar, to help take us to the next level.

We're a small traditional English pub, serving a great range of real ales, an international variety of lagers and great homely food, in the heart of busy Holborn.

You would be responsible for the day to day running of either the floor or bar, making sure everything our team need to operate at 100% is in place, and helping support the General Manager and Assistant Managers.

 

If you're a top class supervisor, or looking to take the next step in your hospitality career then get in touch. We can offer competitive pay rates, excellent training opportunities, and great staff perks - Including half price accommodation at St Christopher's Inns across the UK and Europe

 

Reports to-

• Manager/Senior Assistant Manager/Assistant Manager

 

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse Fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

 

Role Objective

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers. To supervise, train and motivate others, with the key aim of retaining and attracting new customers
• Providing a Brilliant Experience for our Customers
• Deliver excellent customer service at all times
• Deal with customer issues  in a professional and helpful manner
• Keep up to date with current promotions and new products and inform staff
• Make customers aware of offers in our units

 

Maintaining Controls and Standards

• Serve and present beverages, quickly and efficiently, meeting our standards and specs
• Assist in the opening and closing of the unit
• Assist in keeping the unit clean and safe
• Always adhere to all company policies and procedures and licensing laws
• Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
• Leading and Developing People
• Maintain personal knowledge by completing in-house training and attending course
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist
• Achieving Targets and Growing Profits
• Assist in achieving all financial targets set for the unit
• Building a Sustainable and Innovative Business
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

 

Person Specification

• Customer focus
• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

 

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

 

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

 

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

 

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

 

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the pub and business

 

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

 

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues