Lv 3 Hospitality Supervisor Apprenticeship (Food & Beverage) - Novotel Milton Keynes

The ideal candidate will:

• Behave and act in an exemplary fashion, embodying the brand mind-set
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
• Improve sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensure that all products served to guests conform to standard and are of good quality
• Develop revenue and profit margins
• Help the hotel meet its targets
• Provide information for guests within his/her field of competence or directs them to the right person
• Remain polite and courteous at all times whatever customers may request
• Handling any complaints immediately and sensibly, and keeps the manager informed

Customer relations:

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guests'

Benefits:

• Free nights stay in UK M
• 50% discount on F&B
• discounted rate etc