Lv 3 Hospitality Supervisor Apprenticeship (Food & Beverage) - Novotel Milton Keynes

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The ideal candidate will:

  • Behave and act in an exemplary fashion, embodying the brand mind-set
  • Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
  • Improve sales, the quality of service and promotion of services in compliance with hygiene and security standards
  • Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
  • Ensure that all products served to guests conform to standard and are of good quality
  • Develop revenue and profit margins
  • Help the hotel meet its targets
  • Provide information for guests within his/her field of competence or directs them to the right person
  • Remain polite and courteous at all times whatever customers may request
  • Handling any complaints immediately and sensibly, and keeps the manager informed

Customer relations:

  • Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
  • Enquires whether guests are satisfied throughout their experience
  • Takes into account and anticipates guests'

Benefits:

  • Free nights stay in UK M
  • 50% discount on F&B
  • discounted rate etc


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