General Manager

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Are you a proactive manager who enjoys a challenge?

Operation: Falafel is coming to London and we're looking for a General Manager to overseeing the opening operations. Attend trainings abroad (New York or Dubai - fully paid) and have a long term vision to become Operations Area Manager as the brand expands in the UK within the next 1-2 years.

Position Overview:

As restaurant manager you will ensure that restaurants operate efficiently and profitably, coordinating a variety of activities. You are responsible for the business performance, quality standards, health and safety of the restaurant, combining strategic planning and day-to-day management activities, the role is both business-like and creative, particularly in terms of marketing and business development. Core responsibilities include:

• Take responsibility for the business performance of the restaurant.

• Prepare reports at the end of the shift/week, including staff control, food control and sales.

• Coordinate the operation of the restaurant during scheduled shifts.

• Recruit, train, manage and motivate staff.

• Respond to customer queries and complaints.

• Meet and greet customers, organize table reservations and offer advice about menu choices.

• Maintain high standards of quality control, hygiene and health and safety.

• Check stock levels, order supplies and prepare cash drawers and petty cash.

Objectives Brief

Consistent high level of Health & Safety standards, cleanliness, communication and organizational skills. Ensuring an exceptional guest experience. Accountable for all happenings inside the restaurant.

Duties

• Constantly abide by all Health & Safety Standards set up by the government municipality.

• Must always have a high standard for guest interaction, respectfulness of local cultures and general understanding that our patrons are GUESTS and not customers.

• Follow all SOPs within the company.

• All daily, weekly and monthly reports are to be completely filled out as required.

• Adhere to all audit points.

Duties

• Responsible for all financial, HR and legal happenings within the deemed location.

• Development of programs for the purpose of driving sales to reach budgeted figures.

• To ensure all staff in the restaurant are scheduled accordingly based on business needs.

• Ensure all staff are properly trained in all facets of their personal AOR and Job Descriptions. This includes personal knowledge and accountability for all direct reports job descriptions.

• To hold staff accountable for all AORs and Job Descriptions.

• Ensuring all staff have the proper tools to do their job effectively.

• To maintain all fit out and equipment by facilitating repair & maintenance.

• To schedule and conduct weekly manager meetings and quarterly all staff meetings.

• Handle guest comments, both positive and those that identify an area of opportunity to ensure that the guests leave the restaurant satisfied.

• Coach and help develop team members; help resolve dysfunctional behavior, facilitate understanding of problem solving and team work. Create and uphold a learning environment.

• Maintain high levels of communication with staff and management following Lines of Communication.

• Adhere to proper use of all chemicals. Ensuring to follow guidelines set on the chemical container label.

• Able to attend to other tasks as deemed necessary by Management

 


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