Management Trainee Apprentice

Caffe Nero are looking for an apprentice! They will give you a great foundation in supervising teams and making great coffee, then a level 3 Hospitality Supervisor Apprenticeship.

Number of Positions Available


About Employer

Caffe Nero is your home away from home....
Soft leather chair, café stool or private booth. Find your favourite spot and stay as long as you’d like.
Our goal since the very beginning has been to create a place that radiates comfort, relaxation and warmth. A place to meet friends, work or just watch the world go by. A local neighbourhood spot.
We are lucky to have some fantastic people in our company that bring this to life, giving each store its own character through a combination of personal service and unique design.
And, of course, great coffee.

Detailed Job Description

Are you aged 18 and over and enjoy working in a fun, demanding and fast paced environment?
As an apprentice on the Caffè Nero Management Trainee Programme, you will work 35 hours per week and progress from a Shift Leader to Future Manager in 15 months!
You will gain a Level 3 apprenticeship in Hospitality Supervision as well as endless opportunities to progress your career with Caffè Nero.
On a day to day basis you can expect to:
• Consistently deliver excellent coffee standards and use all tools available e.g. coffee check audits and training materials
• Support, motivate, coach, engage and manage the team to drive performance of Caffè Nero standards
• Recognise and harness talent in your team and encourage career progression
• Engage customers and strive for excellence, ensuring customer experience is best in class
• Act as role model and ensure all members of the team follow health and safety, COSHH and food hygiene requirements.
• Attend and contribute to store and area meetings
• Utilise key reports and business data to drive profitable sales.
At Caffè Nero, it’s the people that make us unique. That’s why we are looking for warm, positive people who genuinely enjoy working with others, want to build a great retail management career and serve terrific coffee.
Because when you join us, you’re joining a family- be it your team, your regular customers, your neighbourhood or the Caffè Nero Network. Be part of building something special, and have fun doing it!
If this all sounds right for you, then you may well be right for us. Apply Today.

Skills Required

Positive attitude, enjoy working with team and customers in a fun, demanding and fast paced environment.

Personal Qualities

You need no prior experience to be considered for the programme just the right attitude, energy and to enjoy interacting with customers.

Qualifications Required

An employer will determine their own entry requirements for an employee to commence this apprenticeship, but these general entry requirements apply; you have to be aged 16 years or over and must be working in the hospitality and catering sector for at least 30 hours a week. You also need to be a resident in England and not taking part in full-time education. To start on this apprenticeship it is expected that you will have worked in an operational role within the hospitality industry.

Future Prospects

Many of our Store Managers have become Area Managers and 50 % of our Head Office (Finance, IT, Property etc. ) come from our Store Teams.

Other Information

Why choose us?
• Paid the same salary as our regular Baristas
• A salary that increases throughout the programme
• 28 Days paid holiday
• As many free hand crafted drinks as you like whilst on shift!
• Discounted Food Allowance whilst on shift!
• Employee discount (Both in store and many other brands through our Beanbox website)
• Pizza nights
• 24/7 confidential support when you need it
• Refer a friend for a job for cash
• Regular cultural events with your Store and Area team
• Pension scheme

Training to be Provided

Hospitality Supervisor apprenticeship Level 3
Maths and English if required

Expected Duration

12 Months

Working Week

35 hours per week, will include some evening, weekends and early mornings

Things to consider

Caffe Nero pay staff aged under 25 a rate of £7.70 until they have passed their probationary period.
After 100 days their rate will increase to £8.21 in line with any over 25’s.
Any further details of salary will be discussed on or after interview.