Level 2 Support Coordinator Apprentice - Connells Estate Agents

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You will key a large percentage of the cases coming into the Mortgage Business Unit , following the activation checklist you will ensure that the cases submitted are of a high standard. You will also be responsible for the final part of the customer journey liaising with relevant parties to capture important exchange and completion dates as well as checking the customers documentation to ensure they have been offered the exact product they applied for.

Document Checking - Input new mortgagecases on MUMS system. Carry out all checks in line with MBU process, makingcontact with relevant parties if further information is required Check mortgageoffers are accurate and match what the customer applied for.

Communication - Liaising with Mortgage ServicesConsultants to ensure that the correct documents are on HUB Liaising withSolicitors to obtain updates on customers applications as well capture exchangeand completion dates Ensure that full and detailed notes are added to MUMS.

Team Work - Be prepared to undertakeany other duties as determined by Team Leader and/or Mortgage Business UnitManager/Development & Support Manager

Compliance - Ensure adherence to allCompliance Directives and processes



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