Level 2 Front of House Assistant Apprentice - Grouse and Ale

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Whilst shadowing a senior team member your duties will be:

  • Standards of presentation; personal appearance, conduct, attendance & timekeeping, signing in and out
  • Cleaning; tables, touchpoints, bar area, bottles, fridges, windowsills etc
  • Understanding the customer journey
  • Presenting; menus, cutlery, food, sauces etc
  • Product knowledge
  • Ordering; drinks and food
  • Carrying plates, delivering and clearing from table
  • How to take an order and check it
  • How to take a drinks order
  • Using the tills
  • Handling payments
  • How to deliver and serve drinks to table
  • Clearing glasses from table
  • Glass washing and storage
  • Communication with guests and other team members

You will also receive the following online training throughout your apprenticeship:

  • Customer Service
  • Age Verification
  • Drugs Awareness
  • Award for Licensed Premises Staff
  • Personal Resilience
  • Coffee Skills
  • Food Safety Level 2
  • Allergen Awareness
  • Health & Safety
  • Manual Handling
  • Coronavirus – taking pro-active action

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