Night Manager

We have an exciting opportunity for a cluster Night Manager to join the highly successful teams of our townhouse properties; Knightsbridge Hotel, Number Sixteen and Dorset Square Hotel. Working closely with all Managers it will be your responsibility to oversee the overnight operation of the Hotel. You need to be ambitious and flexible to adapt to a variety of scenario’s and situations across the breadth of the business encompassing Food & Beverage, Front Office, Housekeeping and the Kitchen. As a Night Manager, you will need to have the ability to work under pressure to a high standard.

Essential Key Skills

  • Previous experience as a Night Manager or Head of Department level within a 5* hotel
  • Excellent communication skills
  • Superb attention to detail and driven by delivering exceptional standards
  • Strong leadership and motivational skills
  • Resilience and drive to get things right first time
  • Previous knowledge of Micros and Opera is desirable

Duties and Responsibilities

  • Liaison between General Manager, guests and the operational team
  • Constant monitoring of our service standards
  • Responsible for the security of the hotel during the night
  • Conduct regular health and safe checks
  • Deliver and maintain the exceptional levels of customer service
  • Establish strong and professional relationships with guests
  • Attend and manage any incidents or accidents involving guests or staff members
  • Operationally support all departments as needed
  • Run night audit and produce nightly reports for the senior managers

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. To make your life working in hospitality easier, we are proud to offer permanent roles, working on 4 on 4 off shift patterns. No split shifts to worry about! This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.

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