Waiter/Waitress

Waiter/Waitress – Royal Exchange

Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.

We are currently looking for passionate Waiters/Waitresses to work in our decadent Royal Exchange Restaurant andar and helping our customers have a truly enjoyable experience.

Key Accountabilities:
• Run and maintain the appearance of your station and section to the highest degree
• Adhere to the agreed standards of table lay-up and MEP
• Set all tables in accordance with the standards provided
• Take instruction from head waiter, anticipate their requirements
• Provide attentive and prompt service
• React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos
• Create and deliver an extraordinary customer experience, meeting all targets set
• Maintain excellent restaurant standards and cleanliness of fixtures
• Ensure the menus are displayed and accurate
• Ensure grooming standards meet company requirements

We expect the successful candidate to have the following skills and experience:
• Experience within high end restaurant and bars.
• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
• Build up strong relationship with customers in order to encourage repeated visits
• Ability to multitask, prioritize and manage time effectively
• Solid interpersonal and communication skills
• Ability to think quickly and rationally to ever-changing situations
• Consistently leading by example