Front Office Manager

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Aim of the role

To take ownership for the management of the day-to-day running of Front Office by ensuring the well-being of all guests whilst maintaining high standards in order to maximise revenue and achieve the hotels targets.

What's In It For You?

  • Competitive Salary and Service Charge paid monthly
  • Free staff meals
  • Dandy Uniform provided
  • 30 days Holiday Entitlement
  • Private Healthcare
  • Health Shield Policy
  • Training & Career Development Opportunities
  • Friends and Family rate at our Iconic Luxury Hotels
  • 25% discount on all Food & Beverage
  • …and so much more.

Responsibilities:

  • To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training.

    To take ownership of the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel.

    Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.

    To take ownership for the short and long term planning and the management of the hotel’s Front Office operations.

    To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.

    To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.

    To take pride and ownership of the smooth running and efficient organisation of the Front Desk in line with established procedures and standards.

    To take pride and ownership for the financial transactions being processed by Front Desk by ensuring (but not limited to) all in house guests have the appropriate level of credit at all times & monitor the rebate/adjustments of Reception on a daily basis.

    To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.

    To work with all other departments in a suitably respectful, courteous and helpful manner.

    To be passionate with the efficient upkeep of guest history records entering as much information as possible.

    To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel.

    To be confident in the full understanding of all IT equipment within the Reception including Opera, Knowcross, MTH App,  Word and Email.

     


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