Hotel Reception Manager

As Reception Manager your role is to provide traditional hospitality and service excellence, offering a warm welcome to guests, while achieving agreed sales targets by a pro-active approach to existing and potential guests. 

Reception Manager Key Responsibilities:

  • To ensure the highest quality of guest service standards are adhered to by the Front of House Teams, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery Shopper reports
  • To ensure that all new Front of House staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
  • To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and to ensure that staff are adhering to these

 At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Benefits:

As an accredited Investor in People, we are dedicated to the development of our staff and offer a great range of benefits:

  • Meals are provided by our talented kitchen team
  • We have plenty of free parking
  • We also have amazing recognition awards for exceptional customer service
  • A share of the service charge
  • Reduced price stays in all of our hotels

For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite


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