Concierge & Guest Relations Executive

Below are some of the duties and responsibilities of the Guest Relations Executive at 11 Cadogan Gardens:

1. To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention.
2. To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
3. To take pride in maintaining a high standard in personal appearance and demeanour.
4. To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
5. To ensure all arriving Hotel guests’ cars are parked, if required.
6. To be familiar with all reservation tasks in order to cover this function should it be required
7. To be confident in the delivery of  all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and  when  required  the role of the Night Manager .
8. To be efficient and well-informed in taking reservations for Hans Bar and Grill including details of availability, prices, menu contents and any restrictions.
9. To assist in any area as required and perform any reasonable tasks as requested by your line manager, understand teamwork and flexibility.
10. To take pride in being well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.
11. To make sure that Company Policy and the Vision are followed at all times.
12. All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
13. To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.
14. To record all relevant information using the DM report system.
15. To be confident and take ownership to ensure all messages are delivered to recipients promptly and according to their wishes.
16. To be responsible for answering enquiries and assisting guests with event bookings, routes, etc.

What we will offer you:

• Service Charge
• Free staff meals
• Friends and Family rate at our Hotels
• 25% discount on all Food & Beverage
• And many more...

If you find the pace and buzz of Guest Relations exciting and can work under pressure, please get in touch, we'd love to hear form you!