Reception Manager

We’re looking for a Reception Manager, who is enthusiastic and a self-starter to lead the entire reception team at The all-day British brasserie with have an all-encompassing menu serving modern British and international Ivy-inspired classics from dawn until dusk, seven days a week. The restaurant will be situated across two floors with a large bar prominent on both floors, and beautiful private dining room on the first floor. The Ivy Bunchanan Street will offer residents, businesses and shoppers a relaxed yet sophisticated dining experience.. You’ll have previous experience as a Reception Manager, with a focus on developing your team and maximising bookings for a large and busy venue. The pace is fast and the standards are high, but if you are passionate about delivering exceptional guest service, it could be a great next step in your career.

You will:

• Manage, train and lead the reception team
• Complete the service of reception to the assigned task standards and ensure your team are trained accordingly
• Ensure all our guests receive a positive, warm and professional first and last impression of the Restaurant, developing relationships with regular guests and maintaining privacy and professionalism when dealing with high profile guests
• Be aware of booking procedures and arrange reservations in an efficient way, assisting in maximising table occupancy and ensuring all reservations are communicated to the management and kitchen teams
• Possess the ability to be flexible to travel around the UK to assist with new openings

What’s in it for you? 
As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: 

• Top class training – before the job and on the job, plus opportunities to progress
• Excellent staff meals, served exactly as they are to guests
• A generous staff discount at all of our Ivy Collection restaurants nationwide
• Lots of great benefits including free uniform, cycle to work scheme and savings on things like gym membership and cinema tickets 
• Reward programmes recognising employee longevity and recognising those who promote us as an employer of choice 
• A great work-life balance and plenty of opportunities to socialise with your team outside the workplace
• External support in partnership with the charity, Hospitality in Action - providing access to legal care, financial support & personal advice

The all-day British brasserie will have an all-encompassing menu serving modern British and international Ivy-inspired classics from dawn until dusk, seven days a week. The restaurant will be situated across two floors with a large bar prominent on both floors, and beautiful private dining room on the first floor. The Ivy Buchanan Street will offer residents, businesses and shoppers a relaxed yet sophisticated dining experience.