Head Host

Duties and responsibilities

• Meet and greet customers
• Dealing with reservations/bookings through socials, phone, and email
• Coordinate daily Front of the House and Back of the House operations
• Ensures everything runs smoothly and customers have pleasant dining experiences, responsible for the vibe and atmosphere. “Creates a feel-good factor”
• Responsible for client journey and checking in with clients regularly to ensure service is being delivered correctly
• Takes the time to build rapport with clients making them feel at home
• Implements processes for staff to ensure they provide an excellent dining experience for customers.
• Provides training proper customer service practices/hospitality skills and service delivery
• Ensure client communication/ feedback is filtered to the right department or staff
• Ensuring the preparation of all food orders and beverages including cocktails is up to standard, ensuring health and safety guidelines are followed (training staff when required)
• Performing opening and closing duties, cashing up and end of day duties
• Ensuring and observing Health and Safety and dealing with hazards when required
• Ensuring staff are following cleaning guidelines toilets are cleaned, stocked up and up to standards including checking cleaning
• Appraise staff performance and provide feedback to improve productivity/service
• Looks ahead at market research and current trends to add new services/menus

The Person

• Focus on delivering excellent customer service and experience
• Ensuring efficient operation, as well as maintaining high production, productivity, quality, and customer-service standards
• Delivering superior food and beverage service and maximizing customer satisfaction
• Exceptional communication and organisation skills
• Has experience in hospitality / Fine dining / Bar & Restaurant background, High standards and Delivers Luxury
• Bubbly personality (leave a lasting impression)
• Approachable, adaptable, knowledgeable, strong and gives “a feel-good-factor”
• Is passionate and looking to grow within their career
• Has good time management skills
• Motivates our staff to provide excellent customer service
• Leads by example and uplift our staff during busy moments in our fast-paced environment

Requirements for the Head Host Role

• Extensive background in the hospitality industry, experience working in a restaurant/bar, which provides high-end silver service
• Excellent customer service
• Experience working in front of house.
• Has excellent communication and interpersonal skills.
• Knowledge of computers and booking systems.
• Has an extremely high level of attention to detail and is proactive.
• Able to work shift pattern rota (late nights and weekends)
• Experience in bar work including making/preparing cocktails necessary