Assistant Night Manager

Assistant Night Manager

Royal National Hotel

44 Hours (Based on 4 days on/ 3 days off schedule – working between 9.00pm and 9.00am)

£27,560 + Benefits

Since 1837 Imperial London Hotels have been offering our guests a warm welcome across our 7 hotels located in Bloomsbury, central London.  From our charming 34-bedroom boutique Morton Hotel and our largest and lively hotel the Royal National with 1630-bedrooms, there is a role here for everyone.

We are now recruiting an Assistant Night Manager for our Royal National Hotel.  You will be working 44 hours a week based on a 4 days on/ 3 days off schedule.

At 1630 bedrooms our Royal National hotel  is quite the operation!. you will deputise for the Night Manager and work as a team of 3 Assistant Night Managers and managing a  team of 15+ team of night receptionists and porters.

As Assistant Night Manager you will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining both a great guest experience and ensure a seamless handover of any financial information, KPI targets, and night audits for the Front Office Management team in the morning.

With the safety and security of our guests and team as our highest priority, you’ll ensure that regular Health and Safety checks are conducted as part of your shift with responsibility for any emergency procedures and evacuation, attending to any incidents, but with the least amount of disruption and disturbance to the hotel operations as is practicable and possible.

Leading by example at all times so the Night team deliver an exceptional journey from check-in to check-out, addressing any shortfall in service quality and operating standards,.  Reward and recognising great performance in others, you will recruit, train and develop a team that can create a great impression no matter what time our guests are visiting our hotels.

What we’d like from you

• Previous operational experience as a Night Manager or an experienced front of house supervisor/ manager
• Passion for hospitality – you are all about creating memorable experiences for others no matter what time of day.
• With your excellent organisation skills, you’ll be able to multi-task and also adapt to changing priorities
• You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• Previous knowledge of Opera is desirable.

What you’ll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
• Reward and recognition schemes including discounts across a number of high street brands
• 30% discount to friends and family at our hotels (excluding Morton Hotel)
• Employee Assistance Programme
• Workplace pension scheme
• Interest free season ticket loan (after probation)
• Training and development through our ILH Group Academy to support your career development and growth.
• Employee recognition awards, Christmas Party and other social events.
• Free Meals on Duty
• Local discounts at Gym, Dry Cleaners, Restaurant outlets