Social Media and Community Executive

Being Byron

 

Here at Byron, we're on a mission to make the world a more fun place, one burger at the time. So, we're looking for people who love burgers and know how to have a good time to come and join us - we'll teach you everything else you need to know.

 

In our employees we want to see someone who is confident and fun, cares about the details, has high empathy for our guests, loves burgers, beers, and of course Byron, but overall, they’ll be the ultimate Team Player.

 

Your Role

 

Social Media and Community Executive

 

We're looking for a sassy graduate copywriter/social media exec with a penchant for puns, (burger) buns, and Oxford commas to join the Byron team and own the customer-facing copy and online community management. This full-time role will be hybrid with 2-3 days in the central London office as required.

 

Responsibilities

 Social

  • Create and execute monthly content calendars, schedule and publish content across multiple social media channels (TikTok,        YouTube, Facebook, Instagram, LinkedIn etc).
  • Create new content to assist marketing campaigns
  • Write clear, compelling copy for various mediums (e.g. ads, blog posts, website newsletters)
  • In conjunction with social agency, formulate plans and tactics for influencer outreach; identify, source, and brief influencers
  • Collate and manage user-generated content 
  • Social content ideation : write engaging, funny, responsive, and of-the-moment copy to create viral and shareable content.
Communities and feedback

  • Be the one with the “ear-to-the-wall” – gauge sentiment around the brand, using social listening tools in order to monitor              feedback and engagement.
  • Monitor and respond to customer feedback, comments and social media posts
  • Manage online communities 
  • Draft response and deal with customer queries across social channels and brand inboxes 
  • Monthly reporting of consumer feedback and actions taken

Website and CRM

  • Website – manage and ensure up-to-date content across both brand sites
  • Execute email newsletters as per marketing calendar : hands-on content creation and layout

Required  experience  

  • 1-2+ years' experience in social media management.
  • Strong copywriting and creative writing skills: can work to a specified tone of voice and with brand-led strategic messaging.  
  • Experience with Design Software
  • Basic Videography
  • Expansive knowledge of social media platforms and their unique requirements and algorithms (TikTok, YouTube, Facebook, Instagram, LinkedIn). 
  • A love of burgers, street food and internet culture
  • Native level English 
  • Creative, with a sense of humour
  • Well organised and able to work to tight deadlines.  
  • Able to work well within a team and in a fast-paced environment, with ever-changing tasks.
  • Strong reporting skills
  • Desirable but not essential: experience using social listening tools such as Pulsar, Brandwatch, or similar.  

 

Recognition

 

At Byron we recognise our people for outstanding work, unbelievable commitment, and delivering amazing service. It is a top priority to let our guys know they are doing a great job we do this by ensuring you have…

A competitive rate of pay

25 days annual leave (pro rata)

A structured training and development pathway on hand for your ongoing career in hospitality

 

One Team Ethos

 

Working together is what it is all about. Never say no; we take on every challenge thrown at us with no hesitation. At BYRON we know you can count on your teammates; we are open and honest! Everything is bottom up – we listen to everyone, actioning what you need to sell more burgers! We are committed to you and our #OneTeam ethos. We want to ensure you are always having fun when you are with us.

 

 

Now

 

APPLY! Come and join us here at Byron. If you enjoy having a burger and beer this is the right place for you. You can do this by uploading a CV, sending us a Video or TikTok – make us remember you and stand out from the crowd.