Head Concierge

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Iconic Luxury Hotels opened The Mayfair Townhouse in December 2020. Situated near London's Green Park, The Mayfair Townhouse is Iconic Luxury Hotels' fifth luxury hotel. 

Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse will debut with 172 rooms & suites (including 2 Penthouse Suites and Garden Suites), The Dandy Bar, private gym and versatile event spaces. 

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure.

Head Concierge

Aim of the role

To ensure that arriving and departing guests receive an exceptional level of service set by the company.

Head Concierge


  • To confidently manage the Concierge and Portering teams to deliver exceptional luxury service
  • To be respectful and confident at meeting and seeing off all arriving and departing guests during shift.
  • To ensure all arriving Hotel and Restaurant guests are professionally greeted.
  • To be confident and intuitive in ensure no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to..
  • To take pride and be passionate about ensuring all public areas are tidy and set up at all times to the required standard.
  • To take pride and ensure good ground floor cloakrooms are kept to the required standards throughout the day with the items being replaced as required.
  • To establish a courteous, respectful, helpful and friendly attitude to all guests at all times.
  • To be confident and take ownership to ensure all messages are delivered to recipients promptly and according to their wishes.
  • To be aware and promote all services offered in the Hotel. Showing pride and passion for the products and services.
  • To carry our cleaning schedule as per instructions/standards.
  • To assist in any area as required and perform any reasonable tasks as requested by Management, understand teamwork and flexibility.
  • To make sure that Company Policy and the Vision are followed by all team members at all times.


The Mayfair Townhouse - What's In It For You?

  • Cashback Healthcare scheme after 3 months service
  • Staff stays and Friends & Family rate at all our Iconic Properties
  • 25% discount on all F&B at Iconic properties
  • Company Pension 
  • 28 days paid holiday
  • Social Events
  • Free meals on duty
  • Continued career development through training and grants
  • Team assistance helpline and access to professional services


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