Assistant Manager - Afternoon Tea

Epitomising the sophistication of Afternoon and High Tea in all its splendour, our Diamond Jubilee Tea Salon serves an extraordinary selection of teas, our famous fluffy scones and delicious sandwiches 7 days a week for all those special occasions. The Queen opened the Tea Salon in 2012 in honour of her Diamond Jubilee. The Tea Salon also specialises in private dining hosting an array of events from charity balls to private birthday parties.

We are currently looking for an experienced Assistant Restaurant Manager. This is an exciting opportunity for someone looking to be part of a successful team supporting the restaurants daily operations for Afternoon Tea and Private Dining.

Key Accountabilities:

  • Work in partnership with the Restaurant GM to ensure the restaurant meets and exceeds F&M standards and targets
  • Coach and develop your Head waiters/ess and teams to ensure efficiency, leading by example
  • Update your management team on business performance, new initiatives and other pertinent issues
  • Tour the restaurant regularly
  • Chair regular meetings and briefings with your teams
  • Communicate and work with the General manager to own the restaurant highlights, lowlights, opportunities and risks for the period
  • Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
  • Communicate effectively, in a way that your teams are empowered and involved in all appropriate developments across the business
  • Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
  • Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, H&S, dress code standards etc.)

We expect the successful candidate to have the following skills and experience:

  • Experience in a high end establishment as an Assistant Manager in Afternoon Tea or Private Dining
  • Demonstrate a commercial mind set & outlook to stay responsive to customer needs
  • Create and take ownership to deliver results on time
  • Come up with ideas and take opportunities to improve performance by using knowledge of customers product and competitors
  • Spend quality time on the floor observing and giving feedback to the team
  • Constantly looking at ways to develop a long lasting relationship with customers and exceed their expectations
  • Think profit contribution and benefit to the business
  • Communicate in a confident and friendly manner

We Offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme


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